Skip to main content
jonathanm67654051
jonathanm67654051
Participating Frequently
Oct 23, 2023 1:40 PM UTC
Released

Thumbnails not displaying for R3D files in Media Browser

R3D files do not show thumbnails when viewed in Media Browser. Video appears when hovering over a clip and scrubbing, but when the mouse is not hovering over the clip the thumbnails disappear. Identical issue to this post from May 2023. All R3D files behave this way regardless of camera source, resolution, size etc.

 

This behavior has been observed on Premiere Pro 23.2.0, 23.6.0, and 24.0.0

Mac OS Ventura 13.5.2

Apple M1 Ultra

128 GB RAM

NAS Storage

 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Pinned Reply By Amy the Stuv

    Hi ​@jonathanm67654051 

    Thanks for taking the time to report this, and apologies for the long silence on the thread.
    Good news - the issue you reported here has been fixed, and the fix is available in the latest release of Premiere.

    If you update and still see the problem, please create a new bug report with your exact version (Help > About Premiere Pro) and your OS, and we will take another look. Feel free to tag me or Kevin.

    Thanks again for flagging it - reports like yours are what get these fixed.

    Best,

    Amy

    View reply

    4 replies

    Amy the Stuv
    Community Manager
    Amy the StuvCommunity ManagerPinned
    Community Manager
    Oct 1, 2026 7:06 PM UTC

    Hi ​@jonathanm67654051 

    Thanks for taking the time to report this, and apologies for the long silence on the thread.
    Good news - the issue you reported here has been fixed, and the fix is available in the latest release of Premiere.

    If you update and still see the problem, please create a new bug report with your exact version (Help > About Premiere Pro) and your OS, and we will take another look. Feel free to tag me or Kevin.

    Thanks again for flagging it - reports like yours are what get these fixed.

    Best,

    Amy

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jun 4, 2024 10:46 PM UTC

    Hello @jonathanm67654051, @thisiswily, @Shawn34864135du4g,

    Thanks for the bug reports, folks! My name is Kevin from Support, and I am a moderator here. I have alerted the team on this one. I apologize for letting this bug slip through the cracks. If there's any other information you can give, it would be helpful. See: How do I write a bug report?

     

    I hope the team can fix this one soon.

     

    Take Care,

    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    thisiswily
    thisiswily
    Participant
    Jun 3, 2024 2:12 AM UTC

    This is definitely an Apple Silicon issue (all M series CPUs).

     

    The workaround, which isn't ideal, is that at the very least you can import all the footage and do you media cull from there. Once the .R3D footage is ingested, you can see the thumbnails.

     

    I know a lot of software and hardware engineers that are having integration issues with the Silicon systems, but I wish Adobe would address this issue, as there are so many RED users that also have newer Mac Silicon systems...

    Translate
    Shawn34864135du4g
    Participant
    Jan 17, 2024 10:30 PM UTC

    This remains an issue. M1 chips seem to be the common characteristic. Will Adobe let us know they're working on it? 

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices