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woolcos
Participant
June 7, 2023

Timeline WONT STOP playing ?!?!?

  • June 7, 2023
  • 3 replies
  • 348 views

Hi, when editing the timeline will not stop playing.  I hit stop and it stops for a millisecond and then carries on. It is making editing impossible. Keyboard no longer gets any result from any keys in Premiere.

Mouse moves fine, but nothing responds to clicks.

I have found a post raising a similar thing in 2017 but seems it is still live and kicking in 2023. It has been for the last 2 days if that helps narrow things down.  

 

    3 replies

    Neckebba
    Neckebba
    Inspiring
    June 8, 2023

    Wait for 23.5 seems they looked at this specifi issue. is found 23.3 already beter, but seems not all was fixed

    Jorge Jaramillo Hdz
    Jorge Jaramillo Hdz
    Known Participant
    June 8, 2023

    Hello, just letting you know that this problem (specially in multicam mode) have been for more than 10 years and they still haven't figure it out how to solve it. This latest version has been the best one, but some times it appears again. 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 7, 2023

    Hello @woolcos,

    Sorry to hear of this happening to you. Unfortunately, I'm not on the product team, I am in support, so I can't address your bug directly. Sorry. The team will likely want to get more specific details from you, however. 
     
    In that spirit, I can give the advice to format your bug report as indicated in this post: How do I write a bug report? 

Use the template and that will help the team investigate the issue more easily.
     

    Use the template below to provide us with information: 

    • Issue - A short description of the problem. 
    • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
    • Operating system - Windows or macOS, and which version of those operating systems?
    • System Info: CPU, GPU, RAM, HD:

      • CPU

      • GPU and Driver Version

      • RAM

      • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

    • Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful. 
    • Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
    • Steps to reproduce - Exact steps, in a numbered list, that are needed to reproduce the problem.  
    • Expected result - What should have happened after the last step?
    • Actual result -  What did happen after the previous step? 

     

    Optional but helpful: upload media, project files, screenshots, or screen recordings demonstrating the issue. 


    Hope the advice is helpful.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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