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julia_0494
Participant
Mar 20, 2025 4:28 PM UTC
Needs More Info

Unable to export … encoding causes program to freeze

premier pro is freezing on me whenever I tried to export a sequence. The encoding box comes up and then it just freezes. I've restarted my computer the program and cleared my media cash. My videos are pretty simple and I am hoping someone can help.

    2 replies

    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    Mar 20, 2025 4:49 PM UTC

    Hi @julia_0494,

     

    Welcome to the Premiere Pro forums!  We’re happy you’ve reached out. Can you tell me more about what formats your working/ exporting to?  We’ll need a bit more info to try to help with your issue. Please see: How do I write a bug report?  I hope we can help you soon.

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    julia_0494Author
    Participant
    Mar 20, 2025 6:57 PM UTC
    One of your help assistance had to remote into my computer and for gosh over an hour now he’s been poking around in there uploading software and trying to figure out what the issue is. He has successfully exported a video using Nvidia software. He thinks there’s some issue with my GPU and is still investigating that.
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