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Participant
September 12, 2025

very interesting

  • September 12, 2025
  • 3 replies
  • 125 views

Good night; I am a licensed user of Adobe Premiere Pro. I am currently facing a problem that will drive me crazy. I do many days of event shooting with my Sony professional camera. As you know, I combine the piece by piece images in Premiere Pro and make the montage. In every organization, not in all of them, there is a section where I shoot the video as a single piece with a tripod and when I upload this section to the computer, there is no problem. However, when I upload it to Premiere Pro, only that part of the video starts again at the exact middle and the sound and the image move forward in a different way. There is no problem in other parts of the video. The fact that the same problem occurs only in that part of the video in all organizations where that episode is shown is very interesting. That part that causes problems in the premiere normally plays without any problems on the computer and I don't know what to do, I've been going crazy for weeks. If you could help me urgently, I would be very grateful.

3 replies

jamieclarke
Community Manager
Community Manager
September 16, 2025

Hi @murat0D4C -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

 

Can you try and hold down "SHIFT" while launching Premiere and check the boxes
"Reset app preferences" (Backup Preferences first)
"Clear media cache files"
"Reset plugin loading cache"

Sorry for the frustration.

Peru Bob
Community Expert
Community Expert
September 12, 2025

Check the Audio Hardware Preferences. Default Audio Input should be set to No Input.

Peru Bob
Community Expert
Community Expert
September 12, 2025

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/