Skip to main content
This topic has been closed for replies.

4 replies

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
June 13, 2024

Can you go to your preferences under Media and uncheck the boxes that say Hardware Accelerated decoding and Hardware Accelerated encoding.  Let us know what happens when you try to export.  Thank you for your time in troubleshooting I understand how frustrating it is.  What Nvidia drivers are you on?

    C
    Chris346460134m5wAuthor
    Participant
    June 13, 2024

    Hi, im currently using the latest Premiere Pro update, im actually using both PRO and Beta.
    Im using both file export and export panel also tried using media encoder just to export my video.
    Im working with MXF files.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 12, 2024

    Hello @Chris346460134m5w,

    Please provide more information for the team so they can reproduce your error: How do I write a bug report?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    June 12, 2024

    Hi @Chris346460134m5w - What version of Premiere are you working in?  Are you using the "file export" or the export panel?  What footage are you working with?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices