When I export using H.264 my pc freezes

4 replies
430 views
Translate

So, I've been encountering this issue for like 1 month now.
My pc freezes when im exporting h.264 but when I export any MOV file its fine. My pc doesnt freeze.

I dont know, is it my PC or what.

This topic is closed to new replies. Start a new post to keep the conversation going.

jamieclarke

Community Manager

Can you go to your preferences under Media and uncheck the boxes that say Hardware Accelerated decoding and Hardware Accelerated encoding. Let us know what happens when you try to export. Thank you for your time in troubleshooting I understand how frustrating it is. What Nvidia drivers are you on?

Translate

C

Chris346460134m5wAuthor

Participant

Hi, im currently using the latest Premiere Pro update, im actually using both PRO and Beta.
Im using both file export and export panel also tried using media encoder just to export my video.
Im working with MXF files.

Translate

Kevin J. Monahan Jr.

Legend

Hello @Chris346460134m5w,

Please provide more information for the team so they can reproduce your error: How do I write a bug report?

Thanks,
Kevin

Translate

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

jamieclarke

Community Manager

Hi @Chris346460134m5w - What version of Premiere are you working in? Are you using the "file export" or the export panel? What footage are you working with?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.