When I queue something in media encoder it just sits there forever and doesnt do anything

Is there a solution to this problem yet? I am currently experiencing the same issue. 

bruce can you please unpin and remove the "status fixed"?

my 13 minute feature has been sitting in encoder for 5 minutes now, not moving. I even made sure to clear out any cancelled jobs out of the encoder queue and quit encoder and come back in fresh with nothing in the queue and try from scratch. it's still not moving. Do you want me to do a screen recording of this whole process that I can send to you privately?

it's 1:25pm. thats the time I started the experiment. I saw 2 "loading" progress bars go across the bottom of the encoder screen and then disapear again. Now my timeline is just sitting there in the encoder queue not moving, not doing anything. no progress bar is moving. output preview is all gray. no signs of life. its now 1:26pm. I'll give it another 5 minutes but still no progress.

I probably have markers on the timeline but i dont think i'm actively using them so let me go delete them from the timeline and try this experiment again

Hi @rachelcenter,

Thanks for writing in. I also tried to reproduce the issue on a similar system but could not. Do you have any markers on the sequence you are exporting, by any chance? Let us know. I hope we can help you.

Thanks,

Kevin

First step to any fix, is being able to reproduce the behavior.
So far, we cannot; I've confirmed correct behavior in current shipping and beta PPro, on multiple machines. 
I'll ask our support staff to reach out, and try to determine what's going on with your system.

still doesnt work. please let me know how to fix this.

Ok I restarted. Bad news: one progress bar shot across the screen saying loading feature. then the progress bar disappeared. and now its just sitting there. experiment started at 10:57am. I'll give it 5 minutes to see if it moves, but so far, its just sitting there in the queue NOT encoding.