Participating Frequently

When trying to export a video, when i click on 'location', premiere does not respond. i have to end task.

Forum|Forum|1 month ago
June 4, 2026
2 replies
87 views

When i click on the export panel and click on the ‘location’ link, premiere does not respond (i hear the windows chime) and i cannot escape, click on anything or close. i have to end task premiere. this only happens randomly so not every time.

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BishRAuthor

Participating Frequently

FYI this issue has occured again on a NEW project. So i believe there is definitely some bug here. I don’t have time to do any checks or export project files etc - i just need Adobe to fix this!

KatieToo

Community Manager

@BishR Thanks for returning to update and especially for confirming that this is still happening even in a new project.

You were last in Premiere v26.2.2, have you updated yet to v26.3?

Our team is investigating UI/menu freezing and identified an issue with Accessibility Settings specific to Magnifier. Do you happen to have Windows Magnifier running? You can check by typing “Magnifier Settings” in the bottom search bar and at the top is a toggle for on/off.

I understand this is happening when you select Location for exports, but I wonder if it’s also affecting other “location pick” menus like Import or Save As? That would be helpful for the team to know.

I’d like to include all this in the report, so appreciate your time spent, and I’m sorry for any disruption in your work and would like to help.

Thanks for updating!
Katie

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BishRAuthor

Participating Frequently

Hi Katie

No I have never used magnifier (never knew it even existed!)

Have updated to v26.3 - same issue.

It doesn’t seem to occur in import/save as - only for when exporting. I Have attached a screen recording of the issue - hoping that helps. As you can (and hear), as soon as i click on the location link - you can hear the system chime, and then i can’t click on anything - i have to open task manager & end task)

Bug - Freeze.mp4

KatieToo

Community Manager

Hi @BishR

Welcome to the Premiere Pro forums! We are glad to see you here. Thanks for including that screenshot. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

I see from your screenshot that the location your export is going to as “C:”, usually on Windows that’s your main PC drive, so confirming if that’s the case here? It appears that this happens when you export directly from Premiere, and I wonder if anything changes if you send it to Media Encoder. Does it experience the same location hang up there?

Sorry for the frustration and hope we can help soon!

Appreciate your post,
Katie

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BishRAuthor

Participating Frequently

Hi Katie! Yes C drive is my main drive.

Sorry ,as I’m not a Premiere expert - could you please advise how to send it to media encoder? Would this be an extra step before exporting my video?
I have been exporting direct to my C drive for the past few years with no issues. It’s only in the past week that this issue has started.

For context I have plenty of space left on my C drive (1TB remaining)

Thanks

KatieToo

Community Manager

@BishR Thank you for confirming that, appreciate it.

Of course, I can explain how to send your export to Media Encoder. It’s another way to export from Premiere. You can export either directly inside Premiere like you’re used to doing, or through Media Encoder. Two paths, both for exporting. Media Encoder also lets you do batch exporting of multiple videos, also.

And if you can fill out the details from earlier on this, it would provide us more specifics on your system and version of Premiere, etc. in assisting you with How do I write a bug report?

If you’d like to go ahead and test exporting in Media Encoder, here’s how.

First, you want to check if you have it installed, just like you did to install Premiere from the Adobe Creative Cloud Desktop app. Normally when you download Premiere on Creative Cloud, it prompts you to download Media Encoder, so you may have it even if you prefer directly exporting.

After you install or confirm you have it installed, select the sequence or clip you want to export in the Timeline or Project panel.

You can export to Media Encoder in the following ways:

To send a clip or sequence to Media Encoder from Export mode, select the Send to Media Encoder button.
To send a clip or sequence directly to Media Encoder choose File > Export > Send to Adobe Media Encoder.

I’ll also pass you along to this Adobe HelpX article with visuals and more about sending exports to Media Encoder that you might find useful.

Happy to help,
Katie

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