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Mike23938603rnju
Participating Frequently
Nov 29, 2023 5:55 PM UTC
Open for Voting

Substance Stager Blank Viewport and Freeze

I've just been trying to use Substance Stager and I'm having issues with the viewport displaying blank, and I'm not able to make any edits or import any objects. Buttons still work, opening drop down windows, but no effects. I'm also not able to quit out of the program, as the "x" in the top right has no effect, and I have to end the task from Task Manager.

I've followed all of the troubleshooting tips from Adobe for a blank viewport:
- Checked the log info for CPUAVX2Capable is reporting correct
- Update NVIDIA GPU drivers with a clean install (both Studio and Game drivers)
- Set the Windows graphics settings to high performance on the GPU
- Cleared the shader caches

None of this is having any effect and I'm still experiencing the exact same issue. Any help would be great, thanks.

System specs if needed: i7 9700K, 2070 Super, 32GB DDR4 2400 RAM

    16 replies

    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    Feb 12, 2025 2:41 PM UTC

    Hello, can you tell us more about the version and your computer?

     

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    jason_6111
    Participant
    Jan 29, 2025 9:44 PM UTC

    I have something similar happening. Except, it's the whole screen not just the display window. I have to crtl+alt+delete, end the program and reopen it. It goes black when I move, plan, rotate, duplicate objects.

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    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    Dec 5, 2023 1:17 PM UTC

    Happy to read that!!! And happy to help!

     

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    Mike23938603rnjuAuthor
    Participating Frequently
    Dec 5, 2023 10:15 AM UTC

    Thanks! The 537.x driver with a clean install has sorted it for me.

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      Alexandre Becquet
      Community Expert
      Alexandre BecquetCommunity Expert
      Community Expert
      Dec 5, 2023 8:33 AM UTC

      Hi everyone! I've an answer and the team is working on a solution with Nvidia. I'll share with you when the solution is on the way!!! But for now rolling back to version 537.x drivers seems to fix the issue.

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        Mike23938603rnjuAuthor
        Participating Frequently
        Dec 4, 2023 10:22 PM UTC

        Hi, no, rolling back to 2.1.1 or any other version hasn't worked for me unfortunately.

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        Dusan-J
        Participant
        Dec 4, 2023 8:39 AM UTC

        It did for me, but OP still has a problem.

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          Alexandre Becquet
          Community Expert
          Alexandre BecquetCommunity Expert
          Community Expert
          Dec 4, 2023 1:03 AM UTC

          Thanks for the update! Can you confirm back to the previous versionis a solution? I'll share this with the team!

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          Dusan-J
          Participant
          Nov 30, 2023 3:31 PM UTC

          Try one more thing, on the Nvidia GeForce experience try the option for "Studio driver". One more thing I didi was to go into a stager setting and find where he saves auto-save files. And delete all of them.

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          Mike23938603rnjuAuthor
          Participating Frequently
          Nov 30, 2023 2:36 PM UTC

          Thanks for the idea, I tried rolling back to 2.1.1 but no change unfortunately. I even tried rolling all the way back to 1.0.0 but same issue, I did also get a "not logged in" warning in the top right on that one though.

          I have noticed that the loading wheel cursor only appears if I hover over the viewport.

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