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Substance Stager Blank Viewport and Freeze

Forum|Forum|2 years ago
November 29, 2023
16 replies
1156 views

I've just been trying to use Substance Stager and I'm having issues with the viewport displaying blank, and I'm not able to make any edits or import any objects. Buttons still work, opening drop down windows, but no effects. I'm also not able to quit out of the program, as the "x" in the top right has no effect, and I have to end the task from Task Manager.

I've followed all of the troubleshooting tips from Adobe for a blank viewport:
- Checked the log info for CPUAVX2Capable is reporting correct
- Update NVIDIA GPU drivers with a clean install (both Studio and Game drivers)
- Set the Windows graphics settings to high performance on the GPU
- Cleared the shader caches

None of this is having any effect and I'm still experiencing the exact same issue. Any help would be great, thanks.

System specs if needed: i7 9700K, 2070 Super, 32GB DDR4 2400 RAM

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Dusan-J

Participant

I have been losing my mind with the same problem for the last 2 days. Only thing that helped was to go back to the previous version 2.1.1. By that logic it is something in the 2.1.2 updates that break the app.
P.S. I am on win 11 etc

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Mike23938603rnjuAuthor

Participating Frequently

Okay so I've had a chance to use the Cleaner tool now and worked through all the steps beforehand, and nothing has changed, the issues are still exactly the same.

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Mike23938603rnjuAuthor

Participating Frequently

I haven't heard of this, so no not yet. I will give it a go tomorrow sometime and see if it helps, thanks.

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Mike23938603rnjuAuthor

Participating Frequently

Hi, yes I've already run through all of those steps, along with reinstalls, reboots, and with each of the NVIDIA driver types. Unfortunately it was the same every time.