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Stan Jones
Community Expert
Community Expert
October 13, 2023

Text Panel Issue Crashes PR (23.2, 23.6, 24.0, Beta 24.1.0.49)

  • October 13, 2023
  • 6 replies
  • 827 views

Forum user reported issue re 23.2:

https://community.adobe.com/t5/premiere-pro-bugs/several-problems-with-text-window-associated-with-captions-subtitles/idi-p/14156734

 

I don't recall anyone else reporting this.

 

Steps to reproduce:
1 - Create captions (I used speech to text)

2 - Undock Text Panel

3 - Close Text Panel

4 - Double-click caption, which opens Text Panel, undocked
 
Result: Briefly see empty Text Panel and crashes, sometimes with option to submit report.

For Beta, freezes computer for half a minute, empty, undocked UXP panel is visible, then prompts to attach debugger, when close that message, instant crash.


Expected: Text panel would open and be populated.
 
System info
    Application: Premiere Pro (Beta) v24.1.0.49
    OS: Windows v10.0.19045, RAM: 63.80 GB GB, CPUs (logical): 16

This topic has been closed for replies.

6 replies

jamieclarke
Community Manager
Community Manager
November 19, 2024

Updating Status to Fixed in 24.3

Kerstin Ebert
Adobe Employee
Adobe Employee
February 14, 2024

Hi @Stan Jones 

 

thank you for flagging this! I can repro it on my end using your steps. I logged a bug for this and will let you know once it's fixed!

 

Best,

Kerstin

Inspiring
February 14, 2024

Whenever I import an .srt file (doesn't matter how I import it-- by dragging the file into Premiere, importing via the Text/Captions window, etc.), first thing I notice is that if I open the file in the Captions window, I can't edit any of them and there's a lock icon on the right saying the captions are "read-only".

 

I assumed it's locked because I didn't place the .srt file on the timeline. So I closed the Captions window and placed the .srt file on the timeline. However, every subtitle on the Caption track is darkened out. If I double click any of them (that'll normally open the Caption window allowing me to edit it), Premiere crashes, closes, and the usual "send error report" window pops up.

 

Sometimes a window will open up for a split second before Premiere freezes and close down. I thought it was the Caption window, but instead it's called "UXP Panel [random number]". No idea what that is.

 

 

I'm on the latest version of Premiere. The only 3rd party plugin/extension I have is called Watchtower. It's used for quickly importing files and folders. It was not used when importing this .srt file so it's not related to my problem but just putting it out there since the post instructions suggest I mention any 3rd party plugins I have.

Stan Jones
Community Expert
Community Expert
February 14, 2024

See this bug report:

https://community.adobe.com/t5/premiere-pro-beta-bugs/text-panel-issue-crashes-pr-23-2-23-6-24-0-beta-24-1-0-49/idi-p/14157032

 

The workaround is to keep the text panel docked.

 

So I suspect you undocked the text panel. If you did not, report back.

 

The "locked" issue is probably as designed (i.e. PR does not allow you to edit srt if not in a timeline). I have not seen that reported before, but I see just what you see.

 

Stan

 

Stan Jones
Community Expert
Community Expert
December 23, 2023

Still a problem in Release 24.1 and Beta 24.2.0.54.

 

Stan Jones
Community Expert
Community Expert
November 23, 2023

Still problem in Beta 24.2.0.27. I have not tested 24.0.3, but assume not fixed there.

 

Stan

 

Soulancipation
Known Participant
October 13, 2023

I've run into several problems with text windows associated with captions/subtitles. These are all occurring in Adobe Premiere Pro 2023, V 23.3.0 (Build 69)

1. The text window cannot be docked anywhere.
2. If I switch to Export Tab, the window stays in its current position on top of everything else. It cannot be moved and it cannot be closed. Sometimes its position obscures something in the tab that I want to see.
3. When using down arrow to scroll within the window, I can move from one caption to the next, but the display does not update when I down-arrow past the bottom of the visible range.
4. When I close the Window, then subsequently double-click on ANY caption tile in the subtitle track, the window re-opens but sometimes does not repopulate itself, and there is no "refresh" button on the window to force the captions to reload.

 

I've created a video to explain all of these problems. Here is the link: https://app.screencast.com/fNRHByEEntIJi

 

Thank you.

Soulancipation
Known Participant
October 13, 2023

Sorry, that's Premiere Pro V 23.2.0 (Build 69). Fat fingers.