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defaultkhdxtzi9i0z9
Participant
Sep 25, 2024 9:07 AM UTC
Open for Voting

Adobe Aero won't create or update link

Hi everyone,

 

I’ve run into an issue with Adobe Aero today. It suddenly stopped creating or updating links. Everything was working fine last week, but now I'm stuck. I’ve gone through all the related posts on the forum, tried all the suggested solutions, and even had chats with two Adobe agents today who guided me through more troubleshooting steps. Unfortunately, nothing has worked.

 

I’m in the middle of a university capstone project and can’t progress without this feature. Does anyone know if this could be a server issue? Is Adobe Aero down or just broken right now? Any help would be appreciated!

 

Thanks in advance.

    30 replies

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    Vichachan37652404h9qp
    Participating Frequently
    May 29, 2025 8:06 AM UTC

    I also got the same problem today, yesterday still working fine... what should I do?

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      vanessuca
      vanessuca
      Known Participant
      Oct 24, 2024 8:41 PM UTC

      This is an unresolved issue that has gone on for years now, without Adobe addressing it. See https://community.adobe.com/t5/adobe-aero-bugs/aero-links-are-not-working/idc-p/14940732/page/2#M775

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        Anthony24770078lby1
        Participant
        Oct 9, 2024 6:24 PM UTC

        Yes it is working for me again now. Seems like it was a problem with their servers for a few days, but solved now.

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        defaultkhdxtzi9i0z9Author
        Participant
        Sep 28, 2024 7:13 AM UTC

        UPDATE: It is working again today. Still no idea why. Hope it is the same for you guys?

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        WilliamTruran
        WilliamTruran
        Participant
        Sep 26, 2024 2:07 PM UTC

        I am running into this issue as well. It was working on Tuesday but is not working on pc, macs, or IOS.

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        defaultkhdxtzi9i0z9Author
        Participant
        Sep 26, 2024 1:54 PM UTC
        • It looks like it is a general thing. Anybody knows someone who hasn't been affected? I'll do my own investigation tomorrow.
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        john_hii
        Participant
        Sep 26, 2024 12:24 PM UTC

        I am having the same issue with Aero not able to create the QRcode link. It happened just few days ago when i tried it. Clear all the content, uninstall, login multiple accounts, still the same. 

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        eliasa20268465
        Participant
        Sep 26, 2024 2:20 AM UTC

        Same issue here, everything was working fine until today. Cant create a link for a simple file and there are no guidelines for what the error is. Maybe is jsut a bug or servers are down. Hope they can fix this soon.

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        Anthony24770078lby1
        Participant
        Sep 25, 2024 11:29 PM UTC

        I am having the same problem today. Aero won't sync or create a link for a simple 2 mb file. I have tried repeatedly.

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          Alessandro_Rossi0641
          Participating Frequently
          Sep 25, 2024 3:59 PM UTC

          I have the same problem. I tried on 2 different PCs (Mac and windows). The error keeps repeating. I tried all the solutions suggested by users: Downgrade the program, Delete all files synchronized on the cloud but nothing. Today it does not even update files of a few kb.

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