Aero links are not working

@artemeum so the problem was server-related? Are you sure? The first time the issue was reported was in January..you'd think they had fixed any server issues in 9 months!!!

Just started a new attempt and can now generate a QR code again that works! Thanks to the Adobe team! Next time please inform the Aero community if you have problems with your server!

thanks for your efforts!

I got ahold of the Aero Support dept over the phone today and the only answer they could give me was that there will be a big update for several Adobe software around the end of October. I stressed the absurdity of having Aero be simply unusable for the next month and a half, and asked whether there would at least be a bug patch they could put out before then, specifically addressing the link creation error.

They said they have people working on it, understand the severity of the problem, and are hoping they can put a patch out but basically no promises. I threw in there that they need to be more communicative on their forums. It seems like a lot of us are getting bits and pieces of info from them through phone, live chat, and twitter, but not the forum. 

Long story short: They hear me, but don't have any concrete answers or ballpark timelines at this time. Other than an update that wouldn't happen for at least a month and a half.

they scheduled a call with me for yesterday between 12pm and 2pm and then no one called.....-.-

I've searched all through the community for the answer to this and not one word from Adobe... I really enjoy working with Aero and have a major project rollout for a dispensary happening this week. You guys are hurting your loyal users. Please, can we at least get a response?

Same here! Was able to create links for previous projects, but from today it isn't working anymore all of a sudden. 
Very annoying and frustrating since it holds up the whole project! 

@artemeum I feel your pain! I had a whole product idea built around this...and now, I am waiting and the time and resources I allocated seem to be wasted. I also realized—at this stage—the technology is not reliable enough to build anything you can count on.

For the record, I have tried everything I could think of. I checked if perhaps some settings in my account were preventing me from sharing files. That was not it. I uninstalled the app on my phone to see if the links would open in the app clip or the browser, but that did not help either. I am using a pre-release version of Aero, so I uninstalled that and re-installed the publicly available version. Did not help either. I saved the file with a different name. I saved the file as a .real file and brought it back in. That did not do the trick. The only device the experience worked is an iPhone 14 running the latest OS. As some of you experienced sometimes the AR link/qr code works sometimes it does not. Maybe Adobe is trying to fix the bug..but you know how it goes, right? And Maybe if we keep making noise about this they will eventually pay attention 😉 

@nutmegem I tagged the Adobe employee who first responded to this thread. He hasn't replied either. In any case, thank you for trying to escalate this. Until the issue remains I am not doing any projects in Aero.