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Participant
August 12, 2026

I tried cancelling the update, but now it is stuck on “Cancelling” and there is no option to stop or close it. Because of this, I’m unable to open Photoshop and continue my work. Could you please help me resolve this issue as soon as possible?

  • August 12, 2026
  • 2 replies
  • 41 views

Hi Adobe Support,

I’m having an issue with Photoshop. When I open the app, it starts updating, but the update gets stuck at 50% for a long time and doesn’t progress.

I tried cancelling the update, but now it is stuck on “Cancelling” and there is no option to stop or close it. Because of this, I’m unable to open Photoshop and continue my work.

Could you please help me resolve this issue as soon as possible?

 

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2 replies

jane-e
Community Expert
Community Expert
August 25, 2026

@Colorful_musiciana648 wrote: “Hi Adobe Support”

 

This is the Aero forum. For better assistance, post to the Photoshop forum: 

https://community.adobe.com/p/photoshop

Jane

 

 

Participant
August 24, 2026

Having the same issue!