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Participant
Aug 12, 2026 5:04 AM UTC
Open for Voting

I tried cancelling the update, but now it is stuck on “Cancelling” and there is no option to stop or close it. Because of this, I’m unable to open Photoshop and continue my work. Could you please help me resolve this issue as soon as possible?

Hi Adobe Support,

I’m having an issue with Photoshop. When I open the app, it starts updating, but the update gets stuck at 50% for a long time and doesn’t progress.

I tried cancelling the update, but now it is stuck on “Cancelling” and there is no option to stop or close it. Because of this, I’m unable to open Photoshop and continue my work.

Could you please help me resolve this issue as soon as possible?

 

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2 replies

jane-e
Community Expert
Community Expert
Aug 25, 2026 12:08 AM UTC

​@Colorful_musiciana648 wrote: “Hi Adobe Support”

 

This is the Aero forum. For better assistance, post to the Photoshop forum: 

https://community.adobe.com/p/photoshop

Jane

 

 

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Participant
Aug 24, 2026 3:51 PM UTC

Having the same issue!

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