photoshop 2025 crashes on launch, cannot access

​@gregoryg67792157 

I see that you reposted your crash report four hours after the first time. This is still the Aero forum. You need to post to Photoshop instead.

Jane

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<crashreport serviceVersion="16.7.0.202408221003_c7c60a5" clientVersion="16.7.0.202408221003_c7c60a5" applicationName="Adobe Photoshop" applicationVersion="26.4.0" build="20250215.r.171" source="Windows-Client" crashType="n/a">
<time year="2026" month="8" day="23" hour="11" minute="36" second="18" timeoffset="-480" timezone="Pacific Daylight Time" crsessionduration="8"/>
<user guid="2f22dfe8-5b26-4fb9-b0bd-5b7a19bfbcc1"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16298" machine="AMD Ryzen 7 2700 Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon(TM) RX 580" description="Radeon(TM) RX 580" driverDate="20200402000000.000000-000" driverVersion="26.20.14038.2009" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_67DF&#38;SUBSYS_83C2103C&#38;REV_C3&#92;4&#38;C105D0B&#38;0&#38;0019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
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<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF8EF21187A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8EF21187A" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FF86A2F55A9" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FF86A294E6F" symbolname="std::_Xbad_function_call"/>
<stackStatement index="3" address="0x00007FF7B4852467" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="4" address="0x00007FF7B4850A13" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="5" address="0x00007FF8E225D072" symbolname="InternetCombineUrlW"/>
<stackStatement index="6" address="0x00007FF8E2185E26" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FF8E21AE147" symbolname="InternetSetOptionA"/>
<stackStatement index="8" address="0x00007FF8E21DB67D" symbolname="Ordinal116"/>
<stackStatement index="9" address="0x00007FF8E227D5AC" symbolname="InternetSetOptionW"/>
<stackStatement index="10" address="0x00007FF8EF22FE01" symbolname="StrCmpNCW"/>
<stackStatement index="11" address="0x00007FF8F1F8BBBE" symbolname="RtlTryAcquireSRWLockShared"/>
<stackStatement index="12" address="0x00007FF8F1F9084E" symbolname="RtlSetThreadSubProcessTag"/>
<stackStatement index="13" address="0x00007FF8F096CCB7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="14" address="0x00007FF8F1FEAD6C" symbolname="RtlUserThreadStart"/>
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<registerSet>
<register name="RAX" value="0x00000239F3601710"/>
<register name="RBX" value="0x000000ECCA4FF1D8"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000239F328A1B0"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x00000000E06D7363"/>
<register name="RSP" value="0x000000ECCA4FF0B0"/>
<register name="RBP" value="0x0000000000000004"/>
<register name="RIP" value="0x00007FF8EF21187A"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x000000ECCA4FEF90"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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