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m.hussienfahmy
Participant
August 31, 2026

Photoshop freezes for 2+ minutes when opening JPG files (Windows, GPU, PS all up to date)

  • August 31, 2026
  • 1 reply
  • 19 views

Photoshop launches normally and operates smoothly at first. However, the moment I open or drag and drop a JPG file into the workspace, Photoshop freezes completely for over two minutes before becoming responsive again.

System & Environment Details:

  • Windows OS: Fully updated to the latest build.

  • Adobe Photoshop: Updated to the latest version. “v 27.10”

  • GPU Drivers: Fully updated.

  • Browser: Fully updated.

  • System Status: System is completely clean (ran maintenance and cleanup routines using CCleaner and Wise Disk Cleaner).

Troubleshooting Already Attempted:

  • Cleaned system cache and temp files using CCleaner and Wise Disk Cleaner.

  • The issue specifically triggers upon importing/opening JPG files.

Could you please advise if this is a known bug in the recent release, or if there is a specific Camera Raw / Color Profile / GPU rendering setting causing this freeze upon opening JPEG assets?

    1 reply

    jane-e
    Community Expert
    Community Expert
    September 1, 2026

    @m.hussienfahmy 

    This is the Aero forum. You’ll want to repost to the Photoshop forum:

    https://community.adobe.com/p/photoshop

    When you post there, Include where you are dragging from:

    • an open document
    • Finder or File Explorer 
    • Adobe Bridge
    • somewhere else

    Also include if it happens with other file types and what type of file you are dragging into.

     

    Jane