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johnrellis
johnrellis
Genius
April 12, 2022

Can't reply to posts on Bugs and Ideas section

  • April 12, 2022
  • 27 replies
  • 2882 views

For the past four hours or so, I can't reply to many threads in the Lightroom Classic Bugs forum.  When I click Reply, the browser scrolls to the second post in the thread or the green-boxed correct answer if there is one, but no reply box appears.  With two threads, I waited for about an hour and then was able to reply, but I can again no longer reply on those threads.

 

I've tried Chrome, Firefox, and Safari (Mac); logged out and in; deleted all "adobe" cookies and site data.

 

@Bob Somrak is experiencing similar symptoms with this thread:

https://community.adobe.com/t5/lightroom-classic-bugs/p-default-metadata-shows-original-and-cropped-as-same-dimensions/idi-p/12874469#comment-on-this

    27 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 4, 2025

    did you clear all data (other than passwords) from your safari?

    U
    usermac
    Inspiring
    August 4, 2025

    This issue remains with Safari on Mac: cannot edit posted messages.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 6, 2024

    <>

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 6, 2022

    Unthreaded replies can be annoying.

    Are you using a browser that supports scripts and VPN is disabled?

     

    Did you try scrolling up/down in the discussion until the Reply box comes into view?

    For me, it's not that I can't reply but the reply box loses focus.

     

    Nancy O'Shea— Product User & Community Expert
    johnrellis
    johnrellisAuthor
    Genius
    November 28, 2022

    "Did they run into this error before the post was moved from bugs to discussions?"

     

    I'm pretty sure they posted after it was moved to Discussions, but I'm not positive.

    David.Wang
    David.Wang
    Inspiring
    November 28, 2022

    Did they run into this error before the post was moved from bugs to discussions?

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    November 28, 2022

    Yes, so that is not related to the issue at hand where users can't get the reply field, it is the auto moderator incorrectly flagging system info 

    johnrellis
    johnrellisAuthor
    Genius
    November 28, 2022

    That user posted the output from Lightroom Classic's Help > System Info, very common information to be posted in that forum.

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    November 28, 2022

    Isn't that rather automoderation? If I'm not mistaken, the common pattern of this very thread, that I used to experience long time ago, was users can't get a reply window. What is the user posting? System configuration? This often gets flagged.

    David.Wang
    David.Wang
    Inspiring
    November 28, 2022

    Reverting the status back to Investigating.

    Show more replies
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