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johnrellis
Genius
April 12, 2022

Can't reply to posts on Bugs and Ideas section

  • April 12, 2022
  • 27 replies
  • 2882 views

For the past four hours or so, I can't reply to many threads in the Lightroom Classic Bugs forum.  When I click Reply, the browser scrolls to the second post in the thread or the green-boxed correct answer if there is one, but no reply box appears.  With two threads, I waited for about an hour and then was able to reply, but I can again no longer reply on those threads.

 

I've tried Chrome, Firefox, and Safari (Mac); logged out and in; deleted all "adobe" cookies and site data.

 

@Bob Somrak is experiencing similar symptoms with this thread:

https://community.adobe.com/t5/lightroom-classic-bugs/p-default-metadata-shows-original-and-cropped-as-same-dimensions/idi-p/12874469#comment-on-this

27 replies

johnrellis
Genius
November 28, 2022
PECourtejoie
Community Expert
Community Expert
November 25, 2022

@David.Wang I invited a user who couldn't post a reply in her own thread, and can happily report that it worked for her. So some cases are fixed.

Ged_Traynor
Community Expert
Community Expert
November 22, 2022

@David.Wang 

OS is Windows 10 Pro, latest updates installed

Browser is Firefox, most recent version, I also use "I Don't Care About Cookies" addon for FF

Device is Desktop PC.

Just clicking on the reply button does nothing for the first few clicks, well 4 or 5

I've done a short video, but can't seem to upload a video to the Bugs section, this option is missing

If I white list community.adobe.com in the addon it works fine, but then I have to accept cookies each time I open the forum, which kind of defeats the purpose of the addon 😃

David.Wang
Inspiring
November 22, 2022

@Ged_Traynor -- Browser/ OS/ Device would be helpful as well.

David.Wang
Inspiring
November 22, 2022

Thanks for reporting this @Ged_Traynor -- could you list out your steps exactly so we can try and reproduce it on our end?

Ged_Traynor
Community Expert
Community Expert
November 22, 2022

@David.Wang it's not working right for me, takes about 4 or 5 clicks on the reply button to actaully be able to reply

David.Wang
Inspiring
November 22, 2022

We released a fix to this bug yesterday. Thanks for the patience all!

David.Wang
Inspiring
September 12, 2022

Hi all -- Khoros got back to us with some potential solutions to explore to fix this bug. We'll kick off an exploration in one of our next development cycles.

Ged_Traynor
Community Expert
Community Expert
August 18, 2022

@Sil.C  👍

Sil.C
Community Manager
Community Manager
August 18, 2022

@Ged_Traynor we had an open bug for this already, this error seems to be intermittent but is affecting all Bugs/Ideas from all boards. I've merged yours and this one together. Thanks!