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Known Participant
November 21, 2022
Question

Application hangs during mask edits

  • November 21, 2022
  • 2 replies
  • 1410 views

Issue: Lightroom Classic hangs after update to LR Classic 12.0.1 when performing individual editing steps (e.g. in masking mode)

  • Lightroom Classic Version Number: 12.0.1
  • OS Version Number: Windows 11
  • Intel(R) Iris(R) Xe Graphics


Steps to reproduce:

  1. Open mask mode
  2. Create several masks
  3. Switch between the masks with enabled "Show overlay" tick

Expected result: The overlay of the current mask is shown
Actual result: When switching to the other mask the overlay of the first mask is still shown. The loading circle is active all the time. The tooltip of the loading circle says "GPU-Randering"

 

Additional info:

No such issues with the previous version of LR Classic. The Intel(R) Iris(R) Xe Graphics driver is uptodate.

 

This topic has been closed for replies.

2 replies

lumen_flAuthor
Known Participant
November 21, 2022

Unfortunately the Adobe Support Community admins seem to convert the problem cases just to discussion without comment (maybe to improve the statistics and avoid really trouble cases?). Very disappointing experience 😞 It makes sense to cancel the subscription.

Rikk Flohr_Photography
Community Manager
Community Manager
November 21, 2022

@AxelMatt 's troubleshooting recommendations have revealed you have an issue with the current driver you are using for your GPU. You might contact the GPU manufacturer and see if they have a fix coming. 

Rikk Flohr: Adobe Photography Org
lumen_flAuthor
Known Participant
November 28, 2022

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running. 


I've already posted the issue, but if I reply in the thread, my answer is immediately removed after posting: https://community.adobe.com/t5/lightroom-classic-discussions/application-hangs-during-mask-edits/m-p/13362496#M299866

 

Issue: Lightroom Classic hangs after update to LR Classic 12.0.1 when performing individual editing steps (e.g. in masking mode)

  • Lightroom Classic Version Number: 12.0.1
  • OS Version Number: Windows 11
  • Intel(R) Iris(R) Xe Graphics


Steps to reproduce:

  1. Open mask mode
  2. Create several masks
  3. Switch between the masks with enabled "Show overlay" tick

Expected result: The overlay of the current mask is shown
Actual result: When switching to the other mask the overlay of the first mask is still shown. The loading circle is active all the time. The tooltip of the loading circle says "GPU-Randering"

 

Additional info:

  • No issues with the previous version of LR Classic.
  • I tried different drivers from the website of GPU manufacturer
  • In the original thread @Rikk Flohr: Photography mentioned, I should ask GPU manufacturer for a fix. My question is, for which fix should be asked by GPU manufacturer? Fix for the Lightroom? What is the issue specifically? I mentioned no problems with other applications.

 

Here are the current settings. The value of the used GPU memory looks suspicious:

 

Here are the current settings

Lightroom Classic-Version: 12.0.1 [ 202210260744-9e008017 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,9GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 3,0%
Integrierter Speicher: 16118,3 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 1697,3MB / 128,0MB (1326%)
Für Lightroom verfügbarer phys. Speicher: 16118,3 MB
Von Lightroom verwendeter phys. Speicher: 4155,8 MB (25,7%)
Von Lightroom verwendeter virtueller Speicher: 4787,7 MB
Anzahl GDI-Objekte: 741
Anzahl BENUTZER-Objekte: 1967
Anzahl Prozess-Handles: 1952
Cache-Speichergröße: 8,6MB
Interne Camera Raw-Version: 15.0 [ 1261 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 924MB / 8059MB (11%)
Physischer Speicher in Camera Raw: 1034MB / 16118MB (6%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 1920 Pixel
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Ja, integrierte Toucheingabe: Ja, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Ja

Informationen zum Grafikprozessor:
DirectX: Intel(R) Iris(R) Xe Graphics (30.0.101.1122)
Anfangsstatus: GPU für Anzeige wird standardmäßig mit Unterstützung für benutzerdefinierte Bildverarbeitung unterstützt
Benutzerpräferenz: GPU für Bildverarbeitung aktiviert

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr
3) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 8086
Gerät : 9a49
Subsystem : 380317aa
Version : 1
Grafikspeicher : 128
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Lautsprecher (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(R) Xe Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 30.0.101.1122
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 30.0.101.1122
GPUDeviceEnabled: false
OGLEnabled: true

AxelMatt
Community Expert
Community Expert
November 21, 2022

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

 

Do you get an error message? If yes, please post the exact message or an screenshot.  

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
lumen_flAuthor
Known Participant
November 21, 2022

Hi Axel,

 

Thank you for the responce. Switching off the GPU solves the issue, but the whole processing is much slower then.