Genius

Can't reply to posts on Bugs and Ideas section

Forum|Forum|3 years ago
April 12, 2022
27 replies
2882 views

For the past four hours or so, I can't reply to many threads in the Lightroom Classic Bugs forum. When I click Reply, the browser scrolls to the second post in the thread or the green-boxed correct answer if there is one, but no reply box appears. With two threads, I waited for about an hour and then was able to reply, but I can again no longer reply on those threads.

I've tried Chrome, Firefox, and Safari (Mac); logged out and in; deleted all "adobe" cookies and site data.

@Bob Somrak is experiencing similar symptoms with this thread:

https://community.adobe.com/t5/lightroom-classic-bugs/p-default-metadata-shows-original-and-cropped-as-same-dimensions/idi-p/12874469#comment-on-this

Bug

Show previous replies

Ged_Traynor

Community Expert

Nothing happens when I click on reply to this post, is it just me

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-hangs-when-you-want-to-open-a-file-also-happens-before-saving/idi-p/13140864#comment-on-this

Edit: can't even reply to this post, seems to be bug post that I can't reply to

https://community.adobe.com/t5/photoshop-ecosystem-bugs/another-photoshop-update-that-crash-and-don-t-work-23-5/idi-p/13142548#comment-on-this
https://community.adobe.com/t5/photoshop-ecosystem-bugs/creating-a-new-document-from-the-clipboard-no-longer-sets-the-correct-width-and-height/idi-p/13142650#comment-on-this

Found out what's causing the issue, it's strange that it only effects the bug section and not the discussion one and only started the last couple of days, anyway whitelisting community.adobe.com in the "I don't care about cookies" add-on settings fixes it

Sil.C

Community Manager

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PECourtejoie

Community Expert

The issue is back for me, I again get #comment-on-this at the end of the reply links when I hover them, the reply buttons disappear when I click on one of them, and the reply box does not show up. This on a corporate network that uses some tunneling with CBII. (but it used to work for a while)

PECourtejoie

Community Expert

While the reply links in non-ideas or bug threads do not pop a link at the lower left when I hover them.

Sil.C

Community Manager

We're looking into this issue at the moment, but we're not able to reproduce it. We've been asked for a video recording of the issue. Could someone send me one, please? Thank you!

PECourtejoie

Community Expert

Our network settings changed, and I do not experience this issue anymore, sorry.

Did you transmit the elements I discovered ("#comment on this; special link)

PECourtejoie

Community Expert

I used to expérience the issue on a corporate network with lots of restrictions (x-cookies, firewall, etc) all win browsers.

I could only answer if no one else did before, using the text link, instead of the button.

I noticed that the reply links get a "#comment on this" anchor at the end and that some of the links have a permission denied when I hover them:

https://community.adobe.com/plugins/custom/adobe/oauthssstate/sso_login_redirect?locale=fr&redirectr...

The only way I can answer is if I'm the first responder and I click the "join the conversation" below the thread, not sure what is different about that link.

Sil.C

Community Manager

This is the first I've heard about this issue. I'm going to open an internal bug with the Community Team so they can start looking into this.

To whoever is experiencing this issue please let me know (if you haven't already):

Browsers tried
Your device and OS. eg.: Macbook Air 15 using Monterrey 12.2.1
HAR file when the issue occurs if possible. Here are steps on how to generate one.

Thank you!

johnrellisAuthor

Genius

Thanks Silvia, if the problem strikes again I'll capture a HAR file. It was happening to a number of us intermittently but often much of the day on 4/12 but I haven't seen it since.