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AymH
Participant
April 23, 2026

Downloaded a photo from my library but it downloaded it very small. I need a replacement for the larger size. Overall very bad UX that messed up my limited download amount.

  • April 23, 2026
  • 2 replies
  • 16 views

I downloaded two photos from the section that says Libraries & Brands. The choices to download were in jpg or png. I chose jpg. The images that downloaded were 240x360 instead of the larger jpg sizes that are well over 1000 px. Why are there two sizes in two different locations? This was an entirely bad user experience that messed up my limited 10 download amount. Now I have two images that I can’t really use. There should not be two sizes in two different places for no reason. If that is absolutely needed, then it should be made absolutely clear in the dialog pop-up box when selecting between jpg or png and the pixel size should be present. So again, I need my two images replaced by the larger images.

    2 replies

    kglad
    Community Expert
    Community Expert
    April 24, 2026

    if this is a stock issue, post in the stock forum,  https://community.adobe.com/stock-29

    John T Smith
    Community Expert
    Community Expert
    April 23, 2026

    This is where the forum software is discussed… are  you asking about Adobe Stock?