Creative Cloud Services

I deleted some files to my iMac's trash bin and supposedly my Creative Cloud storage only has around 5 GB used. But weirdly, when I checked the cloud storage, it says it consumed 90.7 GB out of 100 GB, which this left me speechless. Did I miss something, or there is a tech hidden problem? What should I do to resolve this?

Has anyone got Creative Cloud to work on Windows 10? It keeps on requiring a repair.

Our team has created a new extension that can be used on your products like Premier Pro, After Effects, Photoshop etc. We need to know the process for how we can deploy our extension on your cloud so that it can be  easily reachable for those who require to work on it.

Hi there, I am unsure if this is the correct place to contact you but I cannot find another way. Today I cancelled my annual Creative Cloud subscription. As I am within 14 days of my renewal date I would like to find out if I am eligible for a refund. Please let me know how best to contact you. Thanks,Kathryn  

No error message, just can not save file and can not save as, this is so werid! I have also try take off the "Save in Background", and either install the ai/ps again,  but it still doesnt work, please help......this is real bad!! :(. Thank you all. 

bonjour, depuis quelques temps à chaque ouverture de mon ordinateur, il faut réparer Creative cloud.Que puis-je faire pour remedier à ce pb et perte de temps.merci

I've been scouring the internet for hours and trying to contact support about this one but after reading many community posts I thought it best to just post here.When I set up my computers I like to have my OS on a small drive and everything else on a larger drive, even to the point of diverting the program files directory via RegEdit (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion)What I've found however, is that Creative Cloud and other adobe apps REALLY don't like this... All of my other programs have no issue with it whatsoever, but CC just doesn't play ball.Becuase CC has no option to change the install path I couldn't easily set it to install back on my C drive, and therefor had to revert my RegEdit settings back to C:, which worked and let me install Photoshop, however upon then changing RegEdit back to D:, Creative Cloud no longer opens properly, and Photoshop gives me a parsing error when trying to launch.I know it's a fairly unique case for any kind of support,

When I play the video at 60 fps it runs in normal speed, but I need it to run in 240 fps at normal speed. The video is recorded at 240 FPS. 

I've reached the maximum 100GB on the creative cloud so I transferred all of the files onto some hard drives and deleted everything in Creative Cloud (in both the website and the folder on my mac). However, the syncing has been stuck forever and nothing is happening. Any new files put into creative cloud will receive the red "!" because it thinks the drive is full when there's clearly nothing in it.Things I've already tried:- Deleted all files on CC- Logged out and in of CC app- Tried to delete files on the website Work Files but it won't allow me to- Clicked the Refresh/Pause button on the app

This has been happening to people across my company, and as of today on my personal laptop/personal account on a different connection. It first happened to me last week (March 3 is when I first reported it inside my company).  It's not regular timing and it's not always the same error message. Sometimes I get "something went wrong initializing creative cloud libraries." Other times I get "Creative Cloud services are blocked. Please check your firewall settings." This happens on multiple accounts, multiple machines, across my company (which is multiple locations in the US, Canada, Australia) and on my personal machine/network as well. So different machines, more than one network/firewall connection.  This has been reported to Adobe and their engineers are looking into it. But I was told it wasn't happening outside of our company. And now that I saw it happen on my personal machine and outside of our company network/firewall, I wanted to reach out and see if othe

I need to know how to delete synced files from my Mac driver and keep the cloud version of my files.

I download the app, but it rotates on the Home screen. He says log in, I click, but he starts spinning again. like this all the time. deleting the app didn't change anything. I need some help.

I know there have been multiple posts on this topic before but I wanted to try and get a straight answer from an adobe rep: why are we forced to run Adobe backround processes even when we are not using any adobe software. Where is the option in creative cloud to disable this?

This is driving me nuts! Can someone tell me how I can restore the default behavior of having the Creatice Cloud menu bar items only open when I click it with the mouse button? Right now, as soon as the pointer gets close to it, the window opens. It's very distracting, and none of the other menuu bar items behave like this. Thanks to anyone able to helo with this!Daniel 

Hi all, recently my home internet just got some IPv6 ip address from ISP. However Creative Cloud doesn't seem to play nice. The login page of CC never loads and as soon as I disable IPv6 in control panel it works again. With IPv6 enabled, I can see in my Resource Monitor that as soon as I hit retry login, Creative Cloud.exe opens a TCP connection to 64:ff9b::3696:639d. However this address does not respond to ping request. Perhaps the IPv6 service is not operational yet?

Hello,usually I install software from an administrator account. For everyday work I use a standard user account without administrative privileges. Now I had to setup my system from scratch and I installed CC as administrator. As soon as CC was installed a folder was created for the administrator account and synced. However, I also have the CC on my standard user account, so I now have everything twice on disk. The administrator does not need these files. So how can I remove the files in the administrator account from sync without deleting the files in the cloud and in the standard user account. Is it possible to change the path for the administrator CC folder to the same location on disk as my CC-folder for the standard account or will this mess up things? Hermann-Josef

Hello. Haven't been working for a while and I see Substance products under Adobe brand now. I have a subscription for Creative Cloud All Apps. Do I get to have Substance products with it somehow? I guess not but it doesn't hurt to ask. I have been using Substance in a couple of projects in the past and it was amazing, I will definantly use it again. Would be even better if I could get it under one sub. together with CC. 🙂   Cheers! Patryk Luka

Hallo liebe Kommunitie,wie weit ist Spark Page DSGVO-Konform? Werden Daten erhoben? Muss man einen Auftragsverarbeitungsvertrag bzw. Datenverarbeitungsvertrag mit Adobe schließen? Hello Community,is Spark Page GDPR Compliant? Are data collected? Do I have to conclude an order processing agreement or data processing agreement with Adobe?Thank you:) Jen 

Dear Adobe*Why are you auto-launching half a dozen  background processes that try and connect to the internet WHEN I AM NOT EVEN RUNNING YOUR PROGRAMS?   *who are world famous for abysmal security:https://www.theregister.com/2019/11/07/adobe_sdks_flawed/https://money.cnn.com/2013/10/08/technology/security/adobe-security/index.html 

It must be me because this doc makes them sound like they do the same thing: https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html What am I missing? I have two macs now and woukd like one version of  any particular file I work on available at both machines. Most of them will be InDesign files. For example I edit a brochure on my laptop and then open it ltater on from my desktop a nd it reflects those recent edits. Thanks for any help you can offer. 

Hi, I have/had commision owed from Adobe Business Catalyst and I replied to the email informing me of my commision -- however it seems the email fell on deaf ears and according to latest email from Adobe, "you've forfited your commision". How can that be when I in fact repliedwith my Paypal email and portal credentials to credit my account?  Thank you on for guidance. 

Some of the files in my cloud disappeared out of the blue. Specifically, all PPT saved there simply disapperead. They are not in the bin. Any helps? 

Adobe CC is (?) buggy, today.  Acted up right after after doing the update for InDesign to v 16.2.1  Now, the Creative Cloud desktop app takes several minutes to load.  The side-bar "Resources" only shows "Tutorials" - Stock, Behance, and Support Community tabs are now gone.  (Those have been disappearing off-and-on, recently.)  And the top bar only shows "Desktop" - Web and Mobile are gone, now.  Briefly, on one app, that I tried to "test" got a pop-up saying that I was off-line and could not use the app (?? LrC).   So I quit all apps, signed out of Adobe CC, went off-line, re-started the computer.  Tried again.  Nothing improved. Should I attempt to unistall and reinstall the CC desktop app, myself?  Am assuming that, if Creative Cloud is not working properly that I should not try to update any more Adobe applications. Or should I call Adobe for support? Adobe Creative Cloud V 5.4.4.550  Set to "auto upda

Bom dia! Gravei minha voz numa apresentação do Adobe Spark, mas ao reproduzir o som, ela fica cortando. Ao invés da minha voz sair limpa, ela só fica falhando.  Transcrição das falhas:"Maybebebebebebebebe"Maaaaaaaaaybeeeeeeee" At.te, José 

Hi all, there's an upcoming period of several months where I won't need my Adobe applications, but will be coming back to my projects at a later date. I figure there's no need to pay for a subscription while I'm not using it, but want to confirm that I won't lose my work when I reactivate my subscription in the future. Does anybody have experience with this? Thanks so much!