Digital Editions

Hi!I work for a Health and Sciences Publisher selling eBooks and our customers experience the following issue:Most of them have been able to download the book content on ADE, even navigate once or twice; but since a few days they have been unable to open the downloaded book on ADE 4.5.7. Some of them switched to ADE 3 in hope they'd be able to access the content once again but it does not work either,They do receive messages telling them about downloading of the license, or about an unknown permission error (it's in french, I do not know the wording in english). It looks like they can access the eBook properly only for a few days and then everything is expired. As anyone experienced the same problem ? Would an Adobe Expert be able to look into this ? We have now several dozen clients affected by the issue.Many thanks in advance,Best Regards,Pierre Durand

Why can't I transfer library book from computer to e reader?

I have installed digital editions and when I try to add a book downloaded from my local library I keep getting an error message "Error getting licence.  Licence server communication problem  E_Auth_Bad Device_Key_or_PKCS12"    Can anyone help me with this problem - I am using Windows 10RegardsSeaside

This is an odd issue that I am having with a few users but not everyone. When they originally save certain word docs as .docx then try to to convert them to .pdf for posting the converter fails to create the pdf in Adobe DC Pro, in save as a .pdf, or print as a .pdf. If we try renaming the doc to something else as a .docx it still doesn't work. However, if we take that same document and save as a word 97 - 2003 .doc file it will convert without any issues. Now this is only happening with a few users and not everyone if they send the same .docx file to me I can convert it without any issues or the need to save it as a .doc but if I save it on my computer, rename, and send it back to them they still cannot convert it as a .docx file. Its one of the most random issues that I have run into with converting to .pdf and I would really like to know if there is a fix aside from saving as a .doc. Everyone is running the same version of Adobe DC Pro and using the same version of Office 2016. The

I have two books that used to open fine now neither will.  It says that the files are missing  BUT -The files are located in the proper location  -- /my digital editions -- .If I go into the folder and click on it directly  Adobe acrobat pro opens up and tells me the document requires DRM features and asks if I want to open it in Digital Editions.  When I say yes Another dialog box open and says unable to open - Errors were encountered in this item.This program used to work fine but have not used it in a while.  No changes to the OS or other issues.Please help.

Bonjour,Je réussis à télécharger les epubs achetés sur mon ordinateur (sous windows 8), mais je n'arrive plus à les faire passer sur ma liseuse (Bookeen Ocean).Lorsque je suis les directives d'ADE, au lieu d'obtenir la petite croix verte au-dessus du fichier à faire glisser dans la liseuse, j'obtiens une sorte de panneau d'interdiction de stationner tout rouge, qui montre bien que ce ne sera pas possible. Et en effet, ce n'est pas possible.J'ai donc contourné le problème en copiant-collant les fichiers en question, ce qui paraît fonctionner, à prim'abord.Mais quand je veux lire le livre sur ma liseuse, j'obtiens d'abord"Pour lire ce contenu protégé par DRM ADOBE, une synchronisation via Wi-Fi est nécessaire. Voulez vous synchroniser votre compte maintenant ? OUI NON" Je clique sur OUI Le message suivant apparaît : " Error : [E_ADEPT_JOINACCOUNTS_ANONYMOUS_USER http://adeactive.adobe.com/adept/JoinAccounts 7cd10589-9bb1-440a-befc-7bfd3cd26a89] OK" Je clique sur OK puis je reviens dans l

I am a librarian and publishers send me advanced reader's copies of upcoming releases to help me with collection  development  and yesterday when I opened one of the books I downloaded, the loading symbol kept on going for nearly three hours and the book just will not open. I tried another book, did the same thing. Tried UninstallING and reinstall  and nothing changed. I also tried restarting my device and nothing happened. Is the app down? I hope this issue is resolved so I can order more books for my patrons. Thank you!

Last night was fine but today i can't access my ebooks. It said RET_RECORD_CORE_INVALID_CLIENT_CERTClient certificate used with Digital Editions is invalid. You will not be able to use all the features available in this application!Anyone facing the same problem?

Hello, I ordered books and was able to download them via adobe digital editions. However for some reason I keep getting this issue when I try to open the books. "RET_RECORD_CORE_INVALID_CLIENT_CERT  Client certificate used with Digital Editions is invalid. You will not be able to use all the features available in this application!"

I had a new hard drive installed in my computer and need to authorize with my Adobe ID  for 'Overdrive' but when I do so I have the message that says :" you can only authorize this computer with an Adobe ID that hasn't been previously used by any other computer or mobile devices. Please try again."

Hello:I have recently downloaded an ebook with a file extension of .acsm. When I open the file's content is being downloaded in Adobe Digital Editions, an epub file is created. An image of the cover of the book is shown along with information about the publisher and number of pages. However, a window appears immediately afterwards saying: "Unable to open the book; Errors were encountered in this item file:///C:/Users/....."What steps can I take to solve this problem?Many thanks and regards,Azza

I have opened this book before but now it gives this error message when I try to open:Unable to open Essentials of the Earth eBook with Testimonials, 6th EdErrors were encountered in this item  (long ip address)

My original 2010 Kobo hasn't been able to sync with Kobo for years.  I download new books from Kobo to Adobe Digital Editions then connect my old Kobo reader to it to add the books.  However, My Kobo just died.  I purchased a Kobo Vox, then discovered it wasn't compatible with ADE.I'm now considering purchasing a Samsung Galaxy Tab A 8.0" SM-T350NZAAXAR, as it's supposed to be compatible.  Can anyone confirm that it iscompatible.  And if so, when I connect and my tablet is authorized/recognized, what app do I drag my books to?Appreciate any guidence.

I just installed Adobe Digital Editions 4.5, the next step is to authorize my computer.But when I go to the "Help>Authorize Computer" menu and click on it, nothing happens, any windows of authorization opens.Does anybody know how to solve it?

I'm trying to erase my authorization for adobe digital editions because the company i'm trying to read their book says it could possibly fix the issue.  They have emailed me a new acsm file but I can't remove the authorization.   Currently my book wont load and says there's an  "unknown Permission Error". This book isn't loading on windows 10 anymore,  initially it worked fine.  It worked on a edge 7 android phone but no longer and it never worked on a Samsung 7 or J7 phones.  Have no idea how to get this book working, very frustrating.   Help.., Please?

I'm running ADE 4.5.  I believe it's successfully authorised as that choice is greyed out.  I'm trying to drag and drop a book from ADE to my Kobo Aura but it indicates I have no permission.  Have tried to reinstall ADE but it indicates it's already running.  Would HUGELY appreciate thoughts.  Many thanks.@

Ik heb via mijn oude laptop mijn Digital Editions Geautoriseerd met mijn Adobe ID. Nu heb ik een nieuwe laptop en die oude is weg dus heb ik op mijn nieuwe laptop Adobe Digital Editions weer gedownload. Hij geeft alleen aan dat ik hem niet mag autoriseren met een Adobe ID dat ik al gebruikt heb (voor mijn oude laptop dus). Weet iemand hoe ik alsnog met dit Adobe ID mijn nieuwe laptop kan autoriseren?

Hello,Unfortunately I activated some books on the wrong adobe id. Is there a possibility to move them to another adobe id?GreetingsMarcel

We are getting the following message when trying to open an Adobe Epub book within ADE:  Error getting license.  License server communication Problem:  E_ACT_NOT_READYDoes anyone know what is causing the error message?Thanks

I had used digital editions for 5 or more years on multiple devices and platforms with no problems. Recently, it began having problems which have gone from bad to worse. At first, I could eliminate the problem by uninstalling and re-installing the product. Now I cannot find any solution. I have had problems downloading books to my Nook. Multiple copies of books (as many as 6) returned to the library months (or in some cases more than a year ago) appear when digital editions open. AND now nothing happens when I download a book from my library. The book is in my download folder with the correct extension, but I cannot get it into my digital editions library or onto my Nook.I would like to contact Adobe directly but cannot find a way to do that.  I would appreciate any suggestions others have.

My old HP (Windows 7) gave up the ghost (and resides now in the city dump) and I bought a Lenovo (Windows 10). I downloaded the latest digital editions from the site and installed it. I used "add to library" to read BigGoldBookofLatinVerbs555Ful.acsm but got the message shown below.  I have already tried three times with the same result. Can anyone help, please?Incidentally, I am 73 years old and have only one computer: this Lenovo laptop..

Não foi possível abrir Teach me if you can what really ....chil .epubforam encontrados erros neste itemC:/users/admin/documents/ my digital editions/ teach me if you can...epubjá tinha começado a ler mas agora não abre...

Dear all, I am currently reading, hignlighting and annotating an .acsm file borrowed  from a library.  The rent will expire in a couple of days. If I renew the borrowing, will I found my annotation again?thanks in avance for your insights.

j'ai besoin du code d'activation de premiere el4 pour reprendre un montage sur mon ordinateur actuel.le tchat n'a apporté aucune discussion sauf la redirection vers un commercial pour un nouveau produit.Existe-t-il une solution, soit pour me fournir ce code à entrer "selon la procédure téléphonique", soit pour neutraliser le besoin du code puisque mon logiciel est légal?