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Inspiring
November 6, 2023
Open for Voting

Stop Alerting for Marketing Notifications

  • November 6, 2023
  • 30 replies
  • 757 views
The CreativeCloud Desktop App shows a red badge indicating that I have notifications in the CC Menu. But really, these messages rarely require my attention as they seem to be mostly marketing Adobe Live events, font releases, etc.

When I see the red dot in my menu bar, I think that my apps need updating. I'm becoming desensitized to this because, more times than not, the notifications are announcements instead of needed updates.

It's not that I don't find the list of announcements valuable - I just feel that they inappropriately use the notification alerts. As a paying customer, I don't understand why I'm being encouraged to look at marketing material.

30 replies

Inspiring
November 6, 2023
I agree the current use of this feature is spam. I see a couple of ways to improve:

* Remove Marketing Content from this channel altogether
* Leave the Tab call it "news" but do not display the dot
* at least be more selective with the content you deliver (I had 5 !!! notifications with the exact same irrelevant content) have you guys been hacked?
Inspiring
November 6, 2023
"Brave new footage. Explore an exclusive Adobe Stock collection from GoPro" blinking on every other day for a week...

And I was considering uploading my own footage to Adobe Stock and maybe using some footage from there on my work projects.but this seals the deal and I will look elsewhere. This easily fixable crap is unacceptable since we pay for the membership. We shouldn't have to turn notifications off and check manually if there is something that actually matters like collaboration or app updates..
Inspiring
November 6, 2023
It is unacceptable to deliver spam to my Creative Cloud Notifications screen. I see a red alert in my Mac's status bar on the Creative Cloud icon. I expect this to be 1. Important, 2. Relevant to my work, and 3. Not predatory marketing.

I am a customer, a friend. It is wrong to treat me this way.
Inspiring
November 6, 2023
Hello, Just want to weigh in and say that I've been forced to entirely disable notifications for Creative Cloud as a result of this.

I already use Sketch in my professional work.
I was considering teaching Adobe XD to my students at the university where I teach, but when there are alternatives like Figma and Principle, I don't see why anyone would encourage the use of products when the company that provides them is actively hostile towards paying customers, distracting them with ads in the product itself.

I'll be pleasantly surprised if these notices suddenly stop appearing in Creative Cloud, but I fully expect the marketing team has already won this battle.

I'd just ask the poor Adobe PM who will one day stumble across this "User Voice" site to consider if such aggressive actions by the marketing team - attempting to squeeze even more money from the customers you already have - could have contributed to the rise of these other design tools, that respect the users attention.
Inspiring
November 6, 2023
I only want a notification if an app got updated. I do NOT want behance notifications or adobe ads! This is absurdly annoying
Inspiring
November 6, 2023
Allow us to turn these notifications off! I use the badge on the menu bar icon to help keep my apps up to date. I could not care less about all other Adobe notifications.
Inspiring
November 6, 2023
This in-system, unrequested marketing is spam. Completely unacceptable behavior toward paying customers. Discussed at length in this forum thread: https://forums.adobe.com/thread/2429174
Inspiring
November 6, 2023
Regardless of the number of votes (or lack thereof) on this issue, the current level of control that a user has over types of notifications is unacceptable. With only the ability to turn on or off notifications as a whole, the system forces a stark choice for users - either forcing them to acknowledge / read poorly targeted marketing articles (notifications on), or risk out-of-date software because update alerts were not displayed (notifications off).

Granular user-level control over how and when people are subjected to marketing is not just a nice option, it is a necessity for GDPR Compliance - as I for one would like the opportunity to opt out as I did not consent to being marketed like this, but I do consent to being informed about product updates that I am actively paying for.

So initially, someone needs to contact the Marketing Dept and tell them to simply stop or even just reduce the amount of articles that they are posting until granular user-level control arrives (so others like myself can opt-out of marketing notifications).
Inspiring
November 6, 2023
Dear Adobe Team, please treat this as High Priority Request.