i have 500 credits, but for some reasons i cannot accept to use this

Permission issue with Firefly credits on my paid account

Hello, I am reaching out because I cannot use Adobe Firefly despite having a paid subscription with 500 generative credits.

When I try to use Firefly features, I keep receiving an error message stating, "Contact your administrator to get permission." I have already paid for the service and can see my 500 credits in my account, so I should have full access.

Could you please check if there is a technical glitch or a profile conflict on my account and help me resolve this permission issue?