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Participant
April 23, 2024
Open for Voting

P:I lose too many credits doing trial and error. The monthly cost should be based on downloads

I lose too many credits doing trial and error. The monthly cost should be based on downloads

88 replies

rbichamp
Participant
May 14, 2026

I agree that there needs to be a better way to bill for use of Firefly. I have “lost” thousands of credits due to unusable results for what seem like very simple prompts. The accuracy of my Firefly generations is just not there anymore. It’s becoming an extremely frustrating experience to use it.

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Hajar Toutsi
Community Manager
Community Manager
May 5, 2026
The following idea has been merged into this idea:

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Hajar Toutsi
Community Manager
Community Manager
April 24, 2026
The following idea has been merged into this idea:

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Ckartier
Participant
April 10, 2026

Same.

I lose too many credits doing trial and error. The monthly cost should be based on downloads

[PII removed by mod]

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droopydog500
Community Manager
Community Manager
March 28, 2026
The following idea has been merged into this idea:

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Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
March 28, 2026
The following idea has been merged into this idea:

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Adobe Community Expert (not an Adobe employee)
Hajar Toutsi
Community Manager
Community Manager
March 17, 2026
The following idea has been merged into this idea:

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Hate this service
Participant
March 6, 2026

Yes, this site is the pits. I was charged 400 credits when it failed to generate anything. Utter garbage.

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Jason5843
Participant
February 3, 2026

I like Adobe, and am trying to create some images/videos for some social media posts, but no matter how hard I try, even though prompting for the model to spell something correctly, I have gone through 4 generations so far and still not the correct spelling, I feel like I should not be charged credits for these  AI Model issues.  How do I request Credits back for these?  I just signed up for Firefly to create content for a business and this (although a really cool tool) creates an efficiency bottleneck when I have to spellcheck and maybe it is because I am new to it, but the product does not give me a definitive way to remedy these types of issues.  Honestly there should, be after a video/image is generated, a question that verifies accuracy. And if this does not meet accuracy you get a chance to edit it or start over. I get that this will lead to some misuse, but that should be a fulfillment process at adobe not something that falls on the consumer. 

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Aetherium Innovations
Participant
February 1, 2026

Still, they’re pretty bad. Google pro seems to have it down the best. But chews through credits as a partner model. . 

the issue is that there’s still no feedback to recover credits in exchange for error reporrting / training data. Flagging the issues - asking for credit refunds - just goes unanswered. 

Just the other day I had a ton of errors, just doesnt seem fair to include the credits in a subscription, and then when the models have high error rates. Just have no way for users to request for credit back. 

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