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Participant
Apr 23, 2024 9:01 AM UTC
Open for Voting

P:I lose too many credits doing trial and error. The monthly cost should be based on downloads

I lose too many credits doing trial and error. The monthly cost should be based on downloads

89 replies

CAcharlie
Participant
May 14, 2026 10:27 PM UTC

I’m disappointed about 50% of the time. But I have to pay credits for results that are completely unusable 

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rbichamp
Participant
May 14, 2026 7:23 PM UTC

I agree that there needs to be a better way to bill for use of Firefly. I have “lost” thousands of credits due to unusable results for what seem like very simple prompts. The accuracy of my Firefly generations is just not there anymore. It’s becoming an extremely frustrating experience to use it.

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Hajar Toutsi
Adobe Employee
Adobe Employee
May 5, 2026 3:10 PM UTC
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
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Hajar Toutsi
Adobe Employee
Adobe Employee
Apr 24, 2026 10:35 AM UTC
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
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Ckartier
Participant
Apr 10, 2026 2:06 PM UTC

Same.

I lose too many credits doing trial and error. The monthly cost should be based on downloads

[PII removed by mod]

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droopydog500
Community Manager
Community Manager
Mar 28, 2026 7:38 PM UTC
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
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Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
Mar 28, 2026 7:34 PM UTC
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
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Adobe Community Expert (not an Adobe employee)
Hajar Toutsi
Adobe Employee
Adobe Employee
Mar 17, 2026 11:50 AM UTC
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
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Hate this service
Participant
Mar 6, 2026 11:37 PM UTC

Yes, this site is the pits. I was charged 400 credits when it failed to generate anything. Utter garbage.

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Jason5843
Participant
Feb 3, 2026 12:31 AM UTC

I like Adobe, and am trying to create some images/videos for some social media posts, but no matter how hard I try, even though prompting for the model to spell something correctly, I have gone through 4 generations so far and still not the correct spelling, I feel like I should not be charged credits for these  AI Model issues.  How do I request Credits back for these?  I just signed up for Firefly to create content for a business and this (although a really cool tool) creates an efficiency bottleneck when I have to spellcheck and maybe it is because I am new to it, but the product does not give me a definitive way to remedy these types of issues.  Honestly there should, be after a video/image is generated, a question that verifies accuracy. And if this does not meet accuracy you get a chance to edit it or start over. I get that this will lead to some misuse, but that should be a fulfillment process at adobe not something that falls on the consumer. 

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