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Participant
Apr 23, 2024 9:01 AM UTC
Open for Voting

P:I lose too many credits doing trial and error. The monthly cost should be based on downloads

I lose too many credits doing trial and error. The monthly cost should be based on downloads

89 replies

Aetherium Innovations
Participant
Feb 1, 2026 11:54 PM UTC

Still, they’re pretty bad. Google pro seems to have it down the best. But chews through credits as a partner model. . 

the issue is that there’s still no feedback to recover credits in exchange for error reporrting / training data. Flagging the issues - asking for credit refunds - just goes unanswered. 

Just the other day I had a ton of errors, just doesnt seem fair to include the credits in a subscription, and then when the models have high error rates. Just have no way for users to request for credit back. 

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PWSOnline
Participant
Oct 18, 2025 1:12 PM UTC

The quality of the firefly generated videos is really bad, which would not be such a an issue if the system wouldn't eat up all the credits for each correction and would only count upon download. This way, finding the right command, then generate a high quality version takes thousands of credits. 

Please find a way for us to use Firefly in a correct, fair way. 

2 videos attached which used 100+125 of my credits. 

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Kartika Rawat
Community Manager
Community Manager
Nov 10, 2025 1:55 PM UTC

Hi PWSOnline!

I'm merging your thread here since it’s part of a similar discussion. 

 

Let us know if this helps.

Thanks,
^KR

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Participating Frequently
Sep 23, 2025 11:12 PM UTC

I believe you

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thansk you.
Participant
Aug 19, 2025 9:08 AM UTC

Djsmartberry

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Inspiring
Aug 19, 2025 10:12 AM UTC

Hi @djsmartberry,

 

We appreciate you writing in, and we will pass along your suggestions to our development team to explore potential adjustments. In the meantime, feel free to reach out if you have any specific issues or if there's anything else we can assist you with.

 

Thanks for your input!

 

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^Sam
Participant
Jul 31, 2025 8:20 PM UTC

Thank you for the updated. Voted on Bori's Idea. I believe it is reasonable. 

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Participant
Jul 31, 2025 6:30 PM UTC

you mean it isnt? WTF - I'm paying to the software's screw ups? twisted, mangled hands and distorted ape-like faces?

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Kartika Rawat
Community Manager
Community Manager
Jul 30, 2025 7:35 PM UTC

Hi Brett5ED9!

Thanks for your feedback! We know how frustrating it is when a generation turns out unusable, like a face missing half its features. I'm merging your thread here since it’s part of a similar discussion. Please add you vote here

 

^KR

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Participant
Jul 30, 2025 4:20 PM UTC

When a generation is BAD and unusable, like a human that has half the face missing, and you can tell with cookies that we did NOT download it, we should get those generation credits back!

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Kartika Rawat
Community Manager
Community Manager
Jul 30, 2025 7:47 PM UTC

Hi Brett5ED9!

 

Thanks for your feedback! We know how frustrating it is when a generation turns out unusable, like a face missing half its features. I'm merging your thread here since it’s part of a similar discussion. Please add you vote here

 

 

 


^KR



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Participant
Jul 20, 2025 6:53 PM UTC

Agreed, if it generates something I'm not going to use or download there should be a reduced rate. 

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Synergies
Participant
Jun 22, 2025 11:34 PM UTC

I understand that creating images just to see what can be created is a drain on your servers.  So, limiting charges to just downloads would not be fair to Adobe.  However, when I ask over and over for the video to NOT ZOOM, but have movement, left to right... and it ZOOMS.  Then I set camera to "Static" it ZOOMS.  I set camera pan left to right and it ZOOMS.  I have left "thumbs down" over and over again.  When the generation fails to follow simple instructions, we should not be charged.  Also, as others mentioned, if error messages prevent getting the file to download, you should not charge for those attempts, either.

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