Plese solve the problem i will be so benefit

Forum|Forum|7 months ago
June 11, 2025
1 reply
89 views

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 12013.

App installs and updates

kglad

Community Expert

make sure your default browser is updated and not opera.

whitelist adobe's endpoints if you're using a firewall, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

and https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/td-p/14667078?linkId=100000272138469

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded