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Joe Hohner
Inspiring
July 2, 2018
Open for Voting

P: Folder Favorite Setting Cannot Be Changed

  • July 2, 2018
  • 95 replies
  • 3574 views







After installing the latest release of Lightroom Classic 7.4 I'm unable to unmark my favorite folders.  In other words, folders that were marked as favorites before the latest release can no longer be unmarked.  I can, however, select a folder that was not a favorite before release 7.4 and mark it and also unmark it as a favorite.  I use this feature a fair amount so I'm pretty sure this issue started after the latest release but I cannot be sure.  Thoughts?  Seems like one of those pesky software bugs to me. I'm an experienced user so I do not think this is some type of user error.  The catalog is my master catalog and has about 600,000 images.  I did not have any favorites marked in my sub catalogs before the release.  They work fine but, again, the problem seems limited to the folders that were marked as favorites before the release.

[Update: All of the reports here except one can be explained by the confusing design of LR's "favorite groups".  See Robert Somrak's post and John Ellis' post. Thus, this topic is marked as an Idea, rather than Not A Problem, to capture the concept that the UI design is very confusing.

Patrick Philippot identified a bug where right-clicking an unselected folder creates two folder groups. It has been forked into this bug report.

There's another topic expressing similar confusion. I'm not going to merge the two, since that will hide all the useful replies.

- John Ellis, 3/10/20]

    95 replies

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    B
    bhousto90
    Legend
    August 25, 2018
    As per this documentation the unmark favourite folders is working correctly:
    https://helpx.adobe.com/lightroom/help/create-folders.html#unmark-favorite-folders-group

    Problem is we only see one * indicator favourites marker but it can have two uses.
    When you mark folders as a group there isn't a different indicator and it leads to confusion when marking/unmarking one of these same folders when you think it is just marked as a individual folder favourite.

    When marked as a group, then all of the selected folders get the star indicator, but the mark/unmark options in the right click menu will still remain active as you can still mark each of these individual folders in the group as individual favourites.
    You do not get any additional indication whether it is marked as a group vs individual favourite folder or both (it just says it is part of your favourites)

    The difference is only visible when you view the 'favourite sources' list from the Filmstrip menu, then you can see if a folder is listed more than once.


    This should be a feature request to add a 2nd mark for group favourites like ** or *G

    S
    Samoreen
    Inspiring
    August 25, 2018
    Bump!
    --Patrick
    S
    Samoreen
    Inspiring
    August 25, 2018
    Not fixed in version 7.5.
    --Patrick
    S
    Samoreen
    Inspiring
    August 25, 2018
    Hi Rikk,

    Version 7.5 didn't fix the problem. This bug appears to be random but it is not. It is easily reproducible as I explained 3 weeks ago in the thread mentioned above :

    https://feedback.photoshop.com/photoshop_family/topics/folder-favorite-setting-cannot-be-changed

    Depending on how one uses this feature, the problem may seem to appear randomly. Actually, the problem shows up when the right-clicked folder is marked as a favorite while it is not the currently selected folder.

    I have given all details just in time and this could have been easily fixed before releasing version 7.5. There are some people on this forum (most of them software engineers or developers) who are spending time investigating problems, giving accurate technical details allowing to fix long lasting issues. Sometimes, I have the feeling that nobody cares at Adobe.



    --Patrick
    Bob Somrak
    Bob Somrak
    Legend
    August 24, 2018
    Rikk

    I just tried this again and the marking/unmarking is broken when using the folder panel but seems to work ok when using the filmstrip dropdown.  It is a random problem as I posted above.  This is Lr 7.5 and osx 10.13.6
    M4 Pro Mac Mini. 48GB
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 23, 2018
    Also let me know if the 7.5 update has improved behavior...
    Rikk Flohr: Adobe Photography Org
    D
    DuanePDX
    Participating Frequently
    August 14, 2018
    When I unmark a favorite the star remains on the folder.  Right click to see "Mark Favorite".  Pick that.  Right click again and see "Unmark Favorite".  The star remains attached to the folder.  For a brief moment today it started working but is no longer working.
    D
    DuanePDX
    Participating Frequently
    August 14, 2018
    I'm using Classic version 7.4 running on Windows 7.
    Bob Somrak
    Bob Somrak
    Legend
    August 14, 2018
    The OS is Mac 10.13.6
    Its random when it will quit working. IThe last one it quit working on was parent/child folders but I will keep track when it stops again and update you .

    It still appears in the drop down after Unmarking in folders panel as the last time as I had to use the drop down to I unmark it.
    M4 Pro Mac Mini. 48GB
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 14, 2018
    OS?
    Does it only happen to folders with subfolders or in a visible parent folder?

    Does the folder appear in the Favorites in the search bar after marking it as no longer favorite (but still has the starred icon)?
    Rikk Flohr: Adobe Photography Org
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