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Participant
October 31, 2017
Released

P: Support for HEIC file format (Windows)

  • October 31, 2017
  • 331 replies
  • 7241 views

Support for HEIC file format was included in Lightroom CC but still is needed in Lightroom Classic.  When will it be added?

[HEIC image support was added to LR 7.4 (for Mac OS 10.13 or later) and LR 7.5 (Windows 10).  (We're now at LR 8.2.1.) See https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.  

- John Ellis]

331 replies

Known Participant
February 13, 2018
I'm the only one person that reported the issue that Photoshop CC sometimes but OFTEN prevents mac from going into the sleep mode. I saw the issue on different macs - so, I'm 100% sure that EVERY mac user has the same problem. But you won't fix it, right? Because there are not many upvoters there. And you have courage to ignore issues even with such many upvoters like here.

Link to the bug report: https://feedback.photoshop.com/photoshop_family/topics/bug-report-photoshop-cc-prevents-mac-from-sle...
Victoria Bampton LR Queen
Community Expert
Community Expert
February 13, 2018
> If Adobe were to actually use the number of votes here to prioritise their development, that would be crazy

Actual votes numbers would be useless, no question, but the percentage of votes on each feature is surprisingly representative of the general feedback. Of course, they don't JUST use this forum. They talk to real people, they talk to influencers who are constantly talking to real people, and they do other research, in addition to the votes here.

Yes, there's technical debt to pay back, but believe it or not, I don't think LR7 is on its last legs. The engineers are more fired up and enthusiastic than I've seen in years. And I've been watching closely for years.
Victoria - The Lightroom Queen
Participating Frequently
February 13, 2018

At the end of the day, it didn't ship in 7.2. Hence, we can all agree it was not prioritized. Now, people can differ on whether that lack of prioritization was reasonable or bat-sh*t crazy. I know which side I fall on and have no doubt I'm right. Others may feel differently. The fact remains that the iphone has (100? 1000? 1M?) times as many users as the latest Nikon/Canon/etc camera, yet those new raw formats get supported quickly and HEIF/HEIC has not. Those who don't like it can vote with their wallets, which is what I'm very close to doing.

Participating Frequently
February 13, 2018
Victoria, yes it takes time to train as team ... but LR has been around for a long time!!!
Participating Frequently
February 13, 2018
john beardsworth - you act as though every LR user looks in this site. Personally, I expect most hardly even know it's here. And of those that do, there are those who came here to only see people reporting problem after problem, and mos likely thought it probably serves no actual purpose except to be a place for people let off steam. If Adobe were to actually use the number of votes here to prioritise their development, that would be crazy.

I just wish they would stop messing us around and get a stable platform in place, and then give us the functionality we've been asking for for ages along with supporting the new cameras/formats as they come out.

Sadly, from a lot of the issues I've been experiencing with v7 it looks as though they've resorted to trying to cut out repeating bits of processing by trying to remember what they have already displayed/processed (and so not have to redisplay it), but sometimes losing track of what's what and ending up with wrong/old data still onscreen. If true, then that'd be a real sign of desperation.
Sadly, they may be suffering from massive technical debt, and I just hope that LR 7 isn't already on its last legs.
Victoria Bampton LR Queen
Community Expert
Community Expert
February 13, 2018
There's a really good team of engineers Dmitry. You can see their names in the About screen. Throwing more engineers at the problem doesn't really help, because it's really complex code and someone has to explain it all to new developers. You should see the list of other issues they fix, in addition to the ones reported by users... it's a really long list every release. Everything just gets prioritized. We can all wish for "more fixes" but the more fixes they put in each release, the higher the risk of creating new bugs. It's catch 22.
Victoria - The Lightroom Queen
Known Participant
February 13, 2018
I can see only 23 more popular issues there from 995. That's 2%. So, why are you ignoring this issue?

Also I can see that you fixed only 995 issues during last 7 years. That's 142 issues per year. Or 1 issue every 2 days. How many developers do you have? It looks like not more than one. And how many money do we pay you? What are you doing with them? Just hire at least 100 more developers to help this one poor soul who is doing all the job!
Legend
February 13, 2018
That prior link is sorted by most recent. Here's sorted by me toos: https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...
Known Participant
February 13, 2018
Another sample of EXTREMELY ANNOYING issue that was just ignored here: https://feedback.photoshop.com/photoshop_family/topics/look-on-the-crop-straighten-tool-doesnt-remai...
Known Participant
February 13, 2018
The list of solved problems shows that you fixed not popular issues but omitted popular like this. There is no logic in that.