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P: Enterprise/Education Licenses without Storage are unable to use offline-only mode

Forum|Forum|7 years ago
January 19, 2019
127 replies
5833 views

lightroom cc 2019 add photo button greyed out. I cant import photo

Participant

Having Issues getting adobe lightroom to work on my schools lab systems. the add photos button is greyed out and nothing ive tried so far has fixed.

license is adobe enterprise.

tryed reseting prefs/reinstalling

literoom ver is 5.0

any ideas on what might be causing this?

J

joris5EF9

Participant

Hi,

I cannot import photos in lightroom on windows PC. The "add photos" button is greyed out. Other adobe prgrams are working fine.I already tried to alt shift click to go back to default preferences but problem remains. Also uninstalled and reinstalled lightroom and still cant import photos. Anyone suggestions?

Thanks

M

mendes.jm

Participant

I Would like to understand why my import option does no apper in LR, I already tried the shortcut too and there is simply no way to import photos.

T

tom0900

Participant

Hi,

I'm on an enterprise (student) account. I can't seem to add photos on Lightroom, it's greyed out and won't let me add anything. Also when trying tutorials I can't see the sample images, it's just black. Can somebody please help?

T

T. Jacobsen

Participant

I use an institutional subscription to Adobe. All oher prorams work, including PhotoShop, Bridge Lightroom Clasic and Premier Pro. Lightroom CC is the only program not working. When I go to edit an imae, I get the screen on the attached image. After I click OK, the screen comes back up again and starts the process all over. Any thoughts?

M

Matthew Storr

Participant

Good morning.

Our school recently purchased a bunch of Adobe Creative Cloud shared device licenses. Every application lets staff and students log in and use it (once installed on the PC) except Lightroom. Lightroom always gives the error below "Access Denied". We can't see why people aren't able to access this application. Is there something different with Lightroom? Is it to do with it wanting to create a folder (based on what Lightroom classic does which does work) or access Document cloud or something like that?

Cheers

M

Marc Beaudoin

Participant

Same here. Ever found an answer?

M

Minh0D4D

Participating Frequently

As you pointed out, you cannot add photos because LR cannot connect to the Internet. Try to switch to a different wifi might help.

F

FeedbackCommunityMemberAuthor

Inspiring

I bought my license yesterday with a student discount, lightroom just doesnt work. I cant add photos, if i upload photos to lightroom page it just doesnt appear, when i go to cloud storage says "unable to connect to network" and i still cant find a solution.

F

FeedbackCommunityMemberAuthor

Inspiring

not add to photo answer me