P: Enterprise/Education Licenses without Storage are unable to use offline-only mode

Dear @Rikk 

I try to find a lot way to do but still not work, any advice for that, because I still can’t add photo

How has this not been solved yet, Adobe? It's been a year since the 'official response'...

Hello! I've just downloaded the newest version of Lightroom and this is also an issue for me. I have an Enterprise/Education license and I'm using it on a Mac client. 

Was there ever a solution for the "Add Photos" button being greyed out? When I go to File --> Add Photos, that selection is also greyed out. Any suggestions? Thanks! 

P.S. I have had to submit this from my personal Adobe account, but I am having the issues with my enterprise account - I hope that doesn't confuse things.

Hello Rikk,

Everyone's been very patient and helpful but apparently it's quite a complicated bug; I have spent about 4 hours trying to get this fixed with various Adobe reps but everything we've tried from this thread has sadly failed! 

They have referred me to you, I would be very grateful if you could take a look at my case; E-000094843

Best wishes,
Harri

the add photo button is not active
Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [17763]
Application architecture: x64
System architecture: x64
Computer model: System manufacturer System Product Name / Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Logical processor count: 8
Processor speed: 3,6 GHz
Built-in memory: 65451,9 MB
Real memory available to Lightroom: 65451,9 MB
Real memory used by Lightroom: 933,9 MB (1,4%)
Virtual memory used by Lightroom: 1455,3 MB
Memory cache size: 376,7 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 32725MB (0%)
Camera Raw real memory: 0MB / 65451MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 (26.21.14.3064) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\dubovik\AppData\Roaming\Adobe\Lightroom CC
Напишите ответ

When using Lightroom CC Shared Device Licensing with CC All Apps license, the program gives the error message "You do not have access to this service". Tested on multiple devices running MacOS, Lightroom Classic works fine. Unable to use in Offline or Online mode. Adobe Support replied that it is a bug that engineering is working on, and recommended posting here to get any updates on the situation.