P: Support scalable user interface UI for high resolution monitors

Photoshop does not display correctly on a QHD monitor although Lightroom does. The menu bars, icons, etc display so small as to be unreadable. Drop down menus are of acceptable size. It should be a small task to fix this problem. Since photography deals with high resolutions and QHD monitor use is increasing, Photoshop should fix this defect. Having purchased a Lightroom & Photoshop package, I am unable to use Photoshop rendering the package of little use.

See first posts in this thread. This issue has been under discussion for at least a year now.

The UI in Photoshop CS6 is extremely small and barely usable on a high resolution display. I am running 3200x1800 on a new 15" laptop running Windows 8.1 and it's only Photoshop that has this issue.

I just spoke with a help rep who suggested I post something here. He told me that Adobe is aware of the problem and may release a fix for it.

I bet this doesn't happen on Mac books. Can you please help us Win users out? We also like to work on our laptops with high-res displays.

The attached images show the difference between PS and Illustrator.

I just purchase Photoshop CC. I was told by the sales person that the issues of small GUI's on a high resolution screen had been fixed. After and hours of download both Photoshop and Lightroom I find the sales person had completely lied to me. I asked three times if the issues of small GUI's and high resolution screens were still a problem. Has Adobe gotten to the point of having to lie in order to sell their product. I'm extremely pist-off right now seeing how I unloaded my earlier programs of Photoshop and Lightroom. Adobe's got some real problems! I saved a copy of the communication with the Adobe representative and would dearly like to know who to contact about this misleading person.

Comment

I did buy a Dell M3800 notebook which has been certified by Adobe. The notebook has a display with a resolution of 3200 x 1800 pixel. Neither the tool pallette, not the menu of Photoshop will be scaled so that it is possible to work with Photoshop CC under this screen resolution (Win 8.1).

Why does Adobe certify this product if it is not possible to use the software in a usable way ?

Will there be an update availalble fixing this problem ?

a free upgrade for all Adobe programs, that addresses this issue, would be great.

Microsoft has acknowledged the problems and we are continuing to work with them to fix or workaround the OS issues.

Just purchased a HP Spectre 13", running at 2560x1440. Installed Photoshop Elements 12. Could not read a single dialog box due to the microscopic size.
After checking these forums I understand that people have been complaining about this for two years, at least, Adobe only seem to be blaming Microsoft.

This is the response from the polite online support:
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Dipanjan: Some time setting very High Resolution like 2560x1440 will make the menu smaller, Your monitor is not yet compatible to be used with Photoshop Elements 12 as the standard resolution suggested is 1920 X 1080
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Well, I have cancelled my purchase of Elements and will go looking for alternative software. NOT a happy customer!

This is just more protection of an empty barrel. At this point, the issue is Adobe non-performance, not that this fact is "on" or "off" topic. The user base is trying to build a fire under Adobe to get their software fixed with some notion of urgency. Somewhere up the Adobe decision making totem, can be found business novitiate, who has bought into the programming staff's 'dog' that does not hunt well here. Losing market share is a non-trivial matter. Escalation is the only action that has a potential of delivering results. But at this point, several years later, who is left to care?

Yes, your posts have been very off topic. They were not related to this topic, did not contribute any useful information to this topic, and failed to consider what has already been posted in this topic.