I am sorry but your issue is really different from mine. In my case, the Nvidia GPU was correctly detected, but there were nearly-instant crashes. Forcing the Intel driver upgrade with the "hack" I posted a few months ago (involving the zip file, disconnecting from internet...) helped in my case. You obviously suffer from a different issue. And since you speak French : je comprends votre frustration   Très embêtant de dépenser autant d'argent pour un résultat aussi pitoyable !  ... View more

Hello Have you carefully followed the steps I have outlined above? What is your Intel driver version? ... View more

Yes, exactly. With the stock setup (right from factory), I was already able, after install CC apps, to select Nvidia processor. It was indeed the default. However, Photoshop crashed soon after (not immediately, but once an image is opened and I simply zoom or pan a little). Thinking the nvidia driver was the culprit, I spent days trying to update it, rollback to a previous version, re-install all drivers... to no luck. I contacted Adobe support that eventually suggested to disable all GPU acceleration. That was not acceptable for me so I keept looking. After learning how to Optimus system works, where the Nvidia driver output buffers are directly written in the Intel frame buffer, I realized the Intel drivers could be responsible for the crash and tried to install their latest version. At the time (5 or 6 weeks ago), the *installed* drivers were version 24.x, and this was the last available version on Dell update. However, by going to Intel web site, I was able to download a newer version. They explained on the download page that .zip drivers were not offered anymore because some sanity checks needed to be made before installation and that was only possible with the .exe. I downloaded the .exe package, tried to run it, but it complained of not being able to run on my system where customized drivers were installed (that is correct, the Dell drivers are customized for their hardware) However, I knew that I preferred to lose the Dell customizations rather than being unable to use PS and LR so I tried to hijack the system by using 7zip to extract *from the exe file* (right click --> extract to folder blah). After doing this, I was able to point the device manager to these extracted files to force the upgrade and.... it worked!   I saw no degraded performance or functionality, except for the missing Intel Control Panel that I did not use anyway. I could then select Nvidia card in PS and LR and they haven't crashed on me since that day. Pardon my weird English, but my mother tongue is French Hope this helps Best Benjamin ... View more

Hello Thanks for your input. I am aware of the way the optimus system works, i.e. the Nvidia output being routed to the Intel GPU However, with the updated Intel drivers, Photoshop and Lightroom are perfectly able to use the discrete GPU PS and LR haven't crashed on me since that upgrade. Hope this helps ... View more

Hello amolk.win As far as I know, there are NO zip version of the drivers offered anymore. The reason is that Intel does not want people to install drivers on a machine where manufacturer-customized drivers are installed. This could potentially lead to issues. Instead of treating us like grown ups and trusting the people who know what they're doing, they simply add checkpoints in the exe. HOWEVER, I mentioned "unzip the exe", which is exactly what I meant. These exe are self-extracting but can also be expanded with 7zip (and many others) I went there to get them: Download Intel® Graphics - Windows® 10 DCH Drivers Simply right-click the file and choose "Expand" or whatever your unzipping utility provides. On second thought, maybe this is the covert way Intel engineers allow us tinkerers to screw up our PCs Let me know how it goes! Cheers ... View more

Glad to read this!   I should indeed have mentioned that I had also updated the Nvidia drivers (which wasn't enough) before struggling with the Intel ones. ... View more

Hello Have you tried to right-click on the Intel EXE and extract its contents? It is a self-extracting EXE that can either be simply opened (as it seems you did) OR treated like a ZIP archive (which you should do). Once this is done, another crucial step, as mentioned in my procedure, is to uninstall Intel display device while clicking on the "Delete Driver Files" checkbox and disconnect your Internet connection to prevent Windows from automatically installing the drivers it thinks are most suitable. All this to make sure YOU get to choose the drivers on your own. A bit of caution, though : Intel says doing this can make your system unstable but I assume this warning is for less computer-savvy people unable to rollback drivers or manually install new ones. ... View more

Hello I understand you cannot mess with the system. However, please note that, in my case, ALL Photoshop CC versions did crash in the same way (2017, 2018 and 2019). Also, the fact that upgrading the Intel driver did fix the issue indicates that maybe it's not a problem on Adobe's end. Cheers ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Win10 pro x64 build 1803 ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello I fixed my issue Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : - Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) - Unzip the exe in a folder using, for instance, 7zip - go to device manager (Windows + X --> device manager) - uninstall Intel drivers and click on "Delete driver files" - DISCONNECT YOUR INTERNET CONNECTION - In the device manager, right-click anywhere and choose "Scan for hardware changes" - Wait for the Intel display adapter to appear - Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. - Choose "Have disk" and locate the place where you extracted the Intel driver - Let it install Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...) Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) Unzip the exe in a folder using, for instance, 7zip go to device manager (Windows + X --> device manager) uninstall Intel drivers and click on "Delete driver files" DISCONNECT YOUR INTERNET CONNECTION In the device manager, right-click anywhere and choose "Scan for hardware changes" Wait for the Intel display adapter to appear Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. Choose "Have disk" and locate the place where you extracted the Intel driver Let it install Renable Internet connection Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello I fixed my issue Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange. I was @ version 24.xxx   and I had to upgrade to 25.xxx However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to : - Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630) - Unzip the exe in a folder using, for instance, 7zip - go to device manager (Windows + X --> device manager) - uninstall Intel drivers and click on "Delete driver files" - DISCONNECT YOUR INTERNET CONNECTION - In the device manager, right-click anywhere and choose "Scan for hardware changes" - Wait for the Intel display adapter to appear - Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver. - Choose "Have disk" and locate the place where you extracted the Intel driver - Let it install Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure) A reboot might be necessary. Wish you all the best of luck ... View more

Hello. I am extensively researching this issue that is also occurring for me on both Photoshop and Lightroom classic (although the stack trace is slightly different in my case) Is there an additional Intel discrete GPU in your system? If you can, please try disabling it. This could help tremendously according to many reports. I own a Dell XPS 15 9570 and, unfortunately, on this system, Intel GPU is required to be active all the time. Thus at the moment all I can do is disable GPU entirely (which you may try, too, but brace for impact regarding performance ) ... View more

Hello. I am extensively researching this issue that is occurring for me on both Photoshop and Lightroom classic. Do you by chance happen to own a PC with dual GPU?   An Intel one and a Nvidia one?   If you are lucky enough to be able to disable the Intel GPU in the bios (for instance on Thinkpads), this could help! I own a Dell XPS 15 9570 and, unfortunately, on this system, Intel GPU is required to be active all the time. ... View more

After saving for a few years, I bought a (very expensive) XPS 15 with 4K (touch) screen, 32GB of RAM and 1TB of HDD, eager to finally use Photoshop on a fast machine ! Big big disappointment : Photoshop AND Lightroom Classic both crash when either the Nvidia (1050Ti Max Q) or Intel (HD 630) GPU is enabled. When disabling GPU, everything is ok. I agree with Nwhtvr : performance with no GPU is rather poor (especially at this price) The "funny" thing is that all Photoshop versions crash in the same way (2017, 2018 and 2019, latest version of each). So I would tend to think Nvidia (or Dell) is the culprit here (I can't believe such a bug would have stayed in Photoshop for three years) I tried everything found online : disable UAC, disable Intel GPU, change GPU settings (basic, advanced, OpenCL...), run DDU and install latest manufacturer drivers, run DDU and install latest Nvidia drivers.....  Nothing helps I am really getting quite desperate, especially since Dell has rejected my support request, telling me I need to contact Adobe instead. All the crash dumps mention a function call made by StretchBlt, btw. Any help or advice would be GREATLY appreciated. ... View more

Exact same problem here. I have updated Nvidia drivers to latest version, to no avail. Lightroom Classic also crashes in the same fashion ("randomly" after a couple of minutes) This (and the nightmare to get accurate colors on screen) is really annoying. ... View more

I noticed that too, but it was with the current version as of two years ago. VERY frustrating. I noticed that it only seemed to happen with natural media brushes, and not with the simple bitmapped brushes. Have you tried turning GPU acceleration off and perhaps changing the settings (basic, advanced....)? That might help. ... View more

This is a very interesting question !  I am a software developer too and I often wondered how I could try to analytically approach the LR performance problem. I never noticed this progressive degradation of performance that you mention but indeed, sometimes, LR is blazingly fast and I cannot really pinpoint why. I once read that applying some development presets in a different order led to a totally different experience (i.e. always disable expensive camera corrections before using the correction tool...). I really hope that Adobe engineers will accept to shed some light on this (an instrumented flag when LR starts would alllow us all to collect info and maybe try to figure it out). (Pardon my strange english by I am french speaking) ... View more

Running latest version as of 2017-05-25 on Win10 Pro 64-bits. Since Photoshop takes some time to load, I usually click on its icon in the takbar then go back to what I was doing before (browsing, replying to e-mails). It is VERY frustrating that 3 or 4 times (depending whether the Photoshop start page is enabled, whether PS is opened by launching the app or from opening a document), Photoshop steals the focus and prevents me from doing my other task. And If I alt-tab to my previous task, BAM!, PS wants to let me know he's progressing in the startup sequence and again fills up my whole screen... And again one more time. "Hey ! I'm done loading some modules! Have a look at my beautiful empty workspace while I am loading some other DLLs!" Many other programs do not exhibit this behavior. It is rather flippant to assume that the person using Photoshop is not doing anything else and is patiently waiting for your application to start. If Photoshop were able to load in a second, that would be acceptable, but it is not (don't get me wrong : PS is a complex application and it's okay for it to take several seconds to start.... but it's making this issue even more frustrating). This shouldn't be too hard to change this behavior, so would Adobe be so kind as to try putting this fix in the next patch release backlog? Also, if somebody has a workaround, it'd be great! Thanks in advance PS: pardon my sometimes bizarre wording, but I am french-speaking. ... View more