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_Angie_Cevallos_
Participant
October 31, 2008
Question

Acrobat failed to load its Core DLL--can't open pdf files as a result

  • October 31, 2008
  • 23 replies
  • 157957 views
I just installed Acrobat Reader 9 and I am getting this error message. I shut down the computer to no avail. I am not able to read any pdf files. Any help is appreciated.
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    23 replies

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    Shelzza4
    Participant
    August 23, 2009

    im having the same problem i have Adobe Reader 9 installed and every time i try to open Adobe Reader 9 it says Acrobat failed to load Core DLL and i was on the monster energy website trying to open this PDF file and it wouldn't open and i restarted my Computer and i tried to reinstall Adobe Reader 9 but it says there and Error. So can someone please tell me whats up with my Adobe Reader 9.

    M
    MartinMaqueira
    Participant
    August 28, 2009

    For Acrobat 9 one posible solution is delete AcroRd32.dll.2.config and try to start Acrobat Reader Again.

    Bye

    P
    puna01
    Participant
    November 13, 2009

    Well, the the previous reply didn't work for me.

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    _marcia_blank_
    Participant
    March 7, 2009
    Are you using Firefox? I got this error(adobe failed to load core dll) after installing Adobe 9 and believe that was the problem. There are instructions for installing Adobe 9 in Firefox. The link is on the intall Adobe Reader 9 page. I couldn't follow the directions exactly because they are probably for an older or different version of Firefox than I have but basically you have to tell Firefox to allow www.adobe.com to allow add-ons. I uninstalled Adobe, rebooted and followed the directions to allow add-ons and reinstalled. Ta-da! It works now!
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    _Angie_Cevallos_Author
    Participant
    January 27, 2009
    You must uninstall it and restore your computer to earlier date when you had version 8.0. That's what I did and it worked for me.
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    _antoquia_
    Participant
    January 27, 2009
    help me pleaseeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!
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    _antoquia_
    Participant
    January 27, 2009
    helloooooooooooooooo....what can I do for repair it?????
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    _Jaslot_
    Participant
    January 24, 2009
    I am getting this error after installing a trial of Acrobat PRO 9.0
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    _luv_wknd_
    Participant
    January 14, 2009
    Is anybody who is receiving this error message running CA Antivirus? Reason I ask is I found this article in a different blog:

    "It turns out it was a conflict with CA antivirus and Adobe. It matters what order they are installed .
    To fix I unistalled CA anti-virus> rebooted> Uninstalled Adobe Reader>downloaded Reader 8.0>installed Reader".

    I haven't tried it yet, but was just wondering if there is a common amoungst us all like CA Antivirus?
    A
    Anonymous
    February 19, 2011

    This has become fairly frustrating for me. I read through the other questions with the same problem, there seem to be very many ... and I wonder why adobe products isn't responding. I have many of the same potential items each of us thinks is the "culprit".  I don't know what CA antivirus is, but it does seem that after I loaded stopzilla antivirus recently, I too, have this dll problem.

    My pdf loaded and it was actually working today, but when I pulled up the docs I wanted to read, they were garbled/jumbled or in some other format that was indecipherable. Now when I try to load a pdf file, it won't even load, I have the same problem about the" core dll won't load".  I wonder,

    So, it's got me thinking why.... and... I recently responded yes to a question adobe asked in an updare or something... or should I say offered, about (can't remember exactly what it was) but it was something like, do you want us(adobe) to maintain internet security for ???, I can't remember what they were tracking or what it exactly asked, but I said yes and I wonder if that security is the problem. Does anyone have clarification for my "garbled/jumbled" speak?!

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    _Angie_Cevallos_Author
    Participant
    November 17, 2008
    Try doing the following to see if this helps:

    go to: Start
    Search all files and folders
    Type: Adobe

    If any results show up delete all of them and empty the recycle bin. Then go to Google and do a search on Adobe removal and follow the instructions.

    After you remove everything restart the computer.

    Let me know if this works and good luck!
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    _Jalaj_Sachdeva_
    Participant
    November 16, 2008
    I am facing the same problem with the fresh installation of Acrobat reader 8.1.3 . I am unable to uninstall the ver 8 or upgrade it to ver 9. Everytime I try to do so, I get the fatal error "The installation package could not be opened, please contact the application vendor". Please help , I am unable to open any pdf file.
    I have a new machine with lots of software are installed in the last few days. therefore I cannot restore it to any previous day.

    thanks in advance and hoping to get a positive from you soon.
    Jalaj
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    _Angie_Cevallos_Author
    Participant
    November 3, 2008
    I do not have the Quickbook PDF Printer.
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