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A
avbcit
Participating Frequently
August 21, 2023
Question

adobe acrobat reader could not open file

  • August 21, 2023
  • 2 replies
  • 7744 views
I have an issue where when trying to open a pdf document attached to an email, the error
 
adobe acrobat reader could not open filename.pdf because it is either not a supported file type, which it is, or because the file has been damaged (for example, it was sent as an email attachment and wasnt correctly decoded).
 
has anyone else had this issue and found a soloution, I am unable to find anything that assists with this issue.
 
adobe acrobat reader is up to date
 
This topic has been closed for replies.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 21, 2023

Hi @avbcit 

 

Thanks for reaching out.

 

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

You may also go through the help page https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html and check if that works.

 

Amal

A
avbcitAuthor
Participating Frequently
August 22, 2023

Hi

the pdf's are not stored anywhere, they are in an email, in outlook, it is not ever pdf that fails just every now and again.  If i save the pdf, first, i am usually alright.  if i forget then i can open the emailed pdf, a couple of times before i get the error.

the version is 2023.003.20269, there are no updates, i have already rebooted the machine and it is on more than one.

i have tried to repair, but still have the same issue.

the help topic attached, i have already looked at that and tried but i still have the same issue.

 

Thank you

Tracy

    A
    avbcitAuthor
    Participating Frequently
    August 22, 2023

    here is a screenshot of the error

    JR Boulay
    JR Boulay
    Braniac
    August 21, 2023

    [MOVED TO THE ACROBAT READER DISCUSSIONS]

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