Skip to main content
S
Steven6761
Participant
November 17, 2020
Question

Adobe Acrobat Reader Has Stopped Working

  • November 17, 2020
  • 1 reply
  • 1258 views

I have tried compatibility mode suggestions.  disabled (enable enhanced security) Regedit hkey current user/software/adobe and delete adobe acrobat.  ran adobe repair, evnen removed and reinstalled and still getting this message.  I am getting the message while doing quickprint from outlook emails.  

 

Does anyone have a solution to this problem, looks like there was same issue back in 2017 and this happened after updating to the version 20.013.20064

 

Thanks

Steven

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 18, 2020

Hi there

 

Hope you are doing well and sorry for the trouble. As described the application has stopped working while doing the quick print from outlook emails.

 

Would you mind sharing the workflow/steps you are doing to quickprint the outlook emails?

 

As you have already tried most of the troubleshooting steps with no success, please try to create a new test user profile on your computer and try to use the application there and check.

 

Also please look at the steps suggested in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

 

Regards

Amal

S
Steven6761Author
Participant
November 18, 2020

We are just opening outlook, right clicking the PDF attachment and selecting quickprint.  The Client I am working with does do the steps rapidly one after another but no different than she has done in the past without the error. 

 

Thanks

Steven

S
Steven6761Author
Participant
November 18, 2020

I also wanted to add, there is not a (check for Update) option under help in my Client's adobe nor in mine.  so that is not an option.

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices