Adobe keeps asking to login with old/deleted account

Question

I previously had an account through my work. However, I finished my contract and needed to get a private adobe account installed. I did the following:- leave organisation- delete account Download and install acrobat reader for Mac (version 10.15.7). Every time I open a document I am asked to login with my previous (work) account… (see attachment)- I am unable to change to my new account- I am unable to login with my old account, as it is deleted Which means, I am unable to use the program.- I tried deleting and reinstalling, but nothing helped. - I am still asked to use my work login. What did I do wrong, and how am I able to fix it?

Angelina2990360692z5 · Answer

I had the same issue was in a perpetual loop. Then i realised it was because it was syncing to an account i no longer had. I opened a document (open with Adobe Acrobat) On Edit tab selected "Edit Preferences" / Selected "adobe Online Service", Unticked Sync settings and others:

Not sure if it helps but seems to be lots of peope with same problem and noone in the forums i have found have suggested the above.

Good luck. Hope it helps

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded