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LasagnaForBrains
Participant
October 2, 2018
Answered

Adobe Reader Creating "GPUCache" Folder

  • October 2, 2018
  • 14 replies
  • 19708 views

It appears that every time I open a PDF with Adobe Reader DC (ver, 2019.008.20071) it creates a "GPUCache" folder. This just started happening with this update and it happens on several computers. Is there anyway to prevent this folder from being created? I work with thousands and thousands of PDFs a day, and this folder is going to cause massive issues for my company.

    This topic has been closed for replies.
    Correct answer Sunil_Soni

    Hello everyone,

    We have released fix of the issue officially. Kindly update application via Help -> Check for update...

    Kindly share your observations after applying the patch.

    -Regards

    Sunil Soni

    Adobe Acrobat Team

    14 replies

    M
    marv_jung
    Participant
    February 13, 2019

    Especially, Acrobat DC Pro Users use this address.

    Have a nice day~

    19.008.20080 Optional update, October 22, 2018 — Release Notes for Acrobat DC Products

    Sunil_Soni
    Adobe Employee
    Sunil_SoniCorrect answer
    Adobe Employee
    October 22, 2018

    Hello everyone,

    We have released fix of the issue officially. Kindly update application via Help -> Check for update...

    Kindly share your observations after applying the patch.

    -Regards

    Sunil Soni

    Adobe Acrobat Team

      susana15330061
      susana15330061
      Participant
      October 22, 2018

      For me after the update it is working perfectly; so far anyway.  No more unwanted "CPUCache" files are being created.  Thank you.

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        October 22, 2018

        Kindly mark the post answered and helpful to help others.

        -Regards

        Sunil Soni

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        October 22, 2018

        Hello Everyone,

        Kindly don't apply any unrelated workaround and wait for the official fix to be released.

        Appreciate your patience.

        -Regards

        Sunil Soni

        Adobe Acrobat Team

        sébastienc15238818
        sébastienc15238818
        Participant
        October 16, 2018

        Same problem here... Thanks !

        A
        alice Kim
        Participant
        October 16, 2018

        'GPUCache' folder is created consecutively on the network after I've updated it too.

        I hope it will be updated as soon as possible.

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        October 13, 2018

        Hello Everyone,

        Greetings from Acrobat Team and thanks for your patience.

        We are working on its fix and would be releasing it in our next update which would be really pretty soon.

        -Regards

        Sunil Soni

          I
          Ingrafo
          Participating Frequently
          October 13, 2018

          Good news. Thanks :-)

          ServerBeast
          ServerBeast
          Participant
          October 10, 2018

          I have same issue with RDS Farm, 10 servers all with Server 2012 R2, Adobe Reader version 19.008.20074.

          When users open a PDF from a network location, a folder called GPUcache is created at the same level as the PDF location.

          We do not want to downgrade all the servers as it takes down time from the users an the client is 24/7.

          Looks like this thread started with version 19.008.20071 and it still present in 19.008.20074.

          Also confused why there isn't more people complaining about it and not many responses from Adobe.

          T
          tinar77757022
          Participant
          October 9, 2018

          I had worked with Adobe. The suggested everything up to a Profile rebuild, which we did. This did not fix it. In my case this is only happening while opening pdfs that are in a mapped drive.

          I
          Ingrafo
          Participating Frequently
          October 10, 2018

          I have the same issue and as you mention it happens only in folders on a mapped drive / network drive.

            Sunil_Soni
            Adobe Employee
            Sunil_Soni
            Adobe Employee
            October 9, 2018

            Hello Everyone,

            We are unable to reproduce the issue in-house.

            Would be grateful if someone is available to have a discussion so that we can investigate it further.

            write back to susoni@adobe.com for further discussion giving reference to this forum link.

            -Thanks

            Sunil Soni

            Acrobat Team

              I like naps
              I like naps
              Participant
              October 9, 2018

              Hi Sunil,

              We have an open ticket CRM:01150000003161 for this issue. We can re-produce it each time a PDF is opened with a hyperlink from a network location. The GPUCache folder is created in the network directory the PDF is stored in.

              We are happy to screen share this with your team or help in troubleshooting if you have any suggestions.

                ServerBeast
                ServerBeast
                Participant
                October 10, 2018

                They figure out anything with your ticket yet? Is your environment server 2012 r2?

                ashutomi
                ashutomi
                Participating Frequently
                October 8, 2018

                Try to delete the shortcut for Adobe Reader from the Desktop and Re create the Shortcut again.

                Try to open the file after that.

                Hope this helps!!

                michald82329436
                michald82329436
                Participant
                October 8, 2018

                Same problem, deletion of shortcut didn´t help.

                Network folders - GPUCache created everytime when we open file from the folder directly. Seems to be connected to file opening through explorer. When directly opened from Acrobat (Reader and also DC, all same) directory not created.

                Any other suggestion?

                What exactly is this folder used to? According inside structure it seems as some indexing DB, name can indicate some connection to GPU operations.

                Main problem is when user is strictly sorting his data into folders as my boss, more than hundreds directories sorted by projects, years etc and in all directories lot of PDFs. This will create this directory almost everywhere.

                ashutomi
                ashutomi
                Participating Frequently
                October 8, 2018

                Try to Repair Adobe Reader and then Check.

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