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Adobe ReaderX can not open sharing files on Server

Forum|Forum|15 years ago
November 22, 2010
25 replies
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As my title described, I installed ReaderX successfully, can open local pdf files on my computer ,but when I access files on share server, a popup message shows "There was error opening this files. Access dnied." Surely I have rights accessing those files.

Anybody can help me? Thanks .

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Correct answer Endaar

I have the same problem. It's apparently a result of the new Protected Mode. Disabling it via Edit--> Preferences-->

"Enable Protected Mode at startup" is a workaround and will allow PDFs to be opened from network shares. Of course that defeats the entire purpose of Adobe's sandbox architecture in X. For now though I don't see an option.

You can disable this through the registry via HKCU\Software\Adobe\Acrobat Reader\10\Priviledged\ by setting bProtectedMode to decimal 0. This can be done through group policy preferences and would be necessary for every user.

What I find interesting though is that I only have this problem on XP. My Vista and 7 clients seem to open files from UNC shares without any issues. Has anyone had a problem on the newer OSes or is this just a bug with Reader X on XP?

Thanks,

James

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A

Anonymous

Yep, I'm running into the exact same problems. I've added both the UNC and drive mapping to my trusted sites, however, every time I try to load a PDF from the network, i get the:

"There was an error opening this document. Access denied."

If I copy the same PDF to my local machine (desktop, C:\ drive, whatever), I can open it without any problems.

I've tried disabling the Enable Enhanced Security from the Security (Enhanced) preferences, however it doesn't seem to do anything. Also the Privilieged Locations - Automatically trust sites from my Win OS Security zones is checked. I've also tried adding the full path to the PDF under the Privileged Locations, however, it all results in the same error as above.

Hopefully this gets resolved in a timely manner, as I'd rather not have to downgrade back to 9.4.1. I'm shocked that this 'bug' got missed by QA.

H

hts_support

New Participant

We use DFS (Distributed File System). Accessing files (ex. \\abc.com\data\myfile.pdf) it failes with the same message. I can open files locally without any problem and I open them successfully if I browse to the UNC path of the share on the specific server (\\server1\data). The problem only occurs when trying to access the files from a DFS share. I have no problem accessing any other data on the DFS shares.

Need a fix ASAP!

A

Anonymous

My apologies, I should have mentioned that we are using DFS shares as well.

R

rdrXuser

Participating Frequently

Hi,

Was there any other Adobe product installed prior to installing Adobe Reader X ( like Acrobat 9 )?

If so please check one detail in Edit -> Preferences -> General menu - 'Press on Select PDF default handler and see which Adobe product is the very first option in the dropdown list.'

T

tapter

New Participant

Hi

Yes, there was a Reader 9.X installed previously (not uninstalled explicitly before installing Reader X but looking at its old install directory, it's empty).

The mentioned button produces a dropdown with just one entry: Adobe Reader X. Selecting it again and pressing OK and waiting for the installer to complete makes to difference. Still the same error

V

vsajip

New Participant

I can confirm this. I had Reader 9.4.3, which I uninstalled prior to installing Reader X. I'm running XP/SP2. There are no other Adobe products installed. I've confirmed that Reader X should be the default PDF handler (it's the only entry in the list, but I selected and applied to make sure).

I can only open PDF files on local drives (internal hard drives, external drives connected via USB) but cannot open PDFs from network shares, which do open if copied to a local drive. I've tried using both the mapped-drive and UNC name - no dice either way.

I added the relevant mapped-network directories to the Privileged Locations as well as the hostname of the machine which hosts the file share. Still no dice!

R

rdrXuser

Participating Frequently

Hi,

Can you please tell which OS or server you are using. Also is there any AntiVirus or firewall installed in your system? If so, which one?

T

tapter

New Participant

I do have exactly the same problem using Windows XP SP3 when opening PDF files from any network share.

It does not matter whether I use \\server\path\file.pdf or access it via a mapped network share like S:\path\file.pdf

I'm using Antivir, but disabling it makes no difference, Adobe Reader X always reports: "There was an error opening this document. Access denied."

I do have sufficient rights, I can open the same file in any text editor, I can modify and delete it.

Windows Firewall (built in) is active but does not block any shares (it also worked just a few minutes ago using Adobe Reader 9.X).

Thanks

M

Manuel_Jungmann

New Participant

Hello!

I have the same problem!

As I recognize this issue only happens with mapped network drives. If I use the UNC-Path directly to the same folder I am able to open the files.

Tried this with administrator and normal user rights.

First I thought it was a problem with hardlinks. But they work also if I use UNC-Paths.

Any help?

Best regards,

Manuel Jungmann

S

symbol_luoAuthor

New Participant

That's it!

it's a bug?

I'm preparing to deploy ReaderX in my orgnization, seems i should wait until find out a solution.

Thank you very much!

MichaelKazlow

Brainiac

Surely I have rights accessing those files.

Why are you sure?

S

symbol_luoAuthor

New Participant

I am the Administrator and I can open those files correctly with Reader9.4

Thanks.

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