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Participant
March 6, 2010
Question

can't save PDF from Internet Explorer embedded Adobe Reader

  • March 6, 2010
  • 14 replies
  • 75548 views

One of our clients use an application to digitally distribute and

approve incoming invoices.  The scanned invoices (PDF's) are

visualised in the webbased application by using the embedded Adober Reader 9.0 in Internet Explorer 8.0.

While there is no problem printing PDF's, on some pc's it is impossible to save a PDF.  When you click on the save icon, nothing happens.

This issue has been resolved on some pc's by reinstalling Adobe Reader, but not on others.

Does anyone know what causes this problem and how it can be resolved?

Thanks in advance!

Thomas

    This topic has been closed for replies.

    14 replies

    Participant
    November 8, 2017

    Right-click and select properties on the internet PDF, then change the "open with" option.

    Participant
    March 23, 2012

    See this http://forums.adobe.com/thread/869951 and the response from me - CADITC - and hopefully it will solve your problem.

    Participant
    October 6, 2011

    RE: I had the same issue(Couldn't Save PDF Files) with Explorer 9, Adobe 9.4 and Windows 7

    I fixed it by using internet options, security, Trusted Sites, turning off protection mode and entering the site as trusted. The issue is different in Chrome but it is a setting in Chrome.

    Participant
    November 24, 2011

    Kudos to AL the MN Realtor!!! I was frustrated by the exact issues of being unable to save plus being unable to access the properties on my network printer using the embedded Adobe with Explorer 9, Adobe Reader 9.4 in Windows 7 64bit. I did as mentioned above adding the siteI was having troubles with to the trusted sites list and Voila!! works like a charm! Two thumbs up.

    Participant
    January 18, 2012

    I pick up this thread because I have the same problem of inactive floating toolbar, also the inactive menubar at the top of the embeded Adobe Reader-X's window.

    Additional symtom may be useful to diagnosis --- Outside of Internet Explorer, if I open a pdf file, the Adobe Reader X gives blurry fonts - but this burry font behaviour does not happen to the embeded window inside the IE9.

    I tried to search a solution all over the places but am very disappointed. My system is a brandnew Windows 7 Enterprise, 64-bit.

    Your help would be appreciated.

    Participant
    September 13, 2011

    Hi Guys,

    I have Win 7 64bit as well, and I have the same problem.

    A pain when you're doing research and opening lots of browser windows

    with PDFs in em.

    What I've found is that this is an Internet explorer issue.

    Everything works perfectly fine in Firefox.

    You can save, print, the works, with no problems.

    Looks like Microsoft have to do something with IE.

    Phil

    July 29, 2011

    As one poster points out below, this continuing problem with Adobe Acrobat 9 can be worked around by changing the default for how pdf files from the web are displayed.  Go to  Edit>Preferences>Internet  uncheck the box that says Display PDF in Browser.  The web pdf file will now appear in Acrobat.  The save file button will still not function but under the file menu, select Save As, and the file can be successfully saved.

    I don't know if this has been fixed in Adobe Acrobat 10, but the fact that Adobe have not bothered to provide a fix for version 9 says a lot about how they see the relation between profit and the responsibility to fix defects they have created and sold to consumers on an "as is" basis.

    Participant
    August 6, 2011

    I also have this problem.  I get around it by printing the file as a PDF, but it's incredible that Adobe has not fixed this issue.

    Participant
    July 27, 2011

    I had the problem of not being able to save some PDFs opened in IE8 using Adobe Reader X ("save" button was greyed out on the toolbar); also tried upgrading to IE9 (running on Windows 7 Professional 64 bit, but had the same problem running in XP virtual mode).  It seems that PDFs open using an Adobe Plug-in rather than the full program by default.  To solve the problem, I opened up the Adobe Reader, went to "edit", "preferences", then unchecked the "display PDF in browser" box of the "internet" tab.  Now when opening a PDF in IE, the "save" icon is still greyed out, but since the full Reader is open I have the toolbar at the top and can click on "file", "save as".  (Note in IE9, when you click on the PDF link you will first be asked if you want to open or save.  If you just chose "save" the document will automatically be placed in your "downloads" folder).  I hope this helps someone!

    Participant
    February 12, 2011

    I have been having the same problems with bank statements using Vista.  After reading the posts on this forum, I upgraded to Reader X.  The floating menu save button still does not work, but "shift+control+s" does work.  I made the mistake of checking "do not show this message again" in response to the statement about not not saving any changes, and the shortcut would no longer work. So I uninstalled and reinstalled reader X and now working again only with the shift+control+s.

    January 18, 2011

    Although not a direct solution, I found a solution today.  In the source of the PDF (before opening pdf.) right click on download link, & select save as to your desired location.  It's an end around, but it works.  It would be nice if Adobe would address this issue.  My files are supposed to be printable according to the properties in the PDF Reader.

    Participant
    December 13, 2010

      i have this problem too,i don't know what happen .internet explorer or the Adobe??

    Participant
    December 13, 2010

    I finally figured out MY problem...3 months ago, when I purchased my new computer...I paid to have my information migrated to my new computer. I had a LOT of problems that kept cropping up. Took it back, took them 4 days - got it back, everything is working fine -I can save every pdf now! So my problem was the transfer - someone screwed up big time on my computer! Hope everyone gets their problem fixed.

    Michelle Brubeck

    Participant
    December 14, 2010

    My problem got resolved by uninstalling all Adobe components, restarting the

    machine and giving a fresh start to installing the Adobe components.

    Now everything is working fine

    Upcominggeek

    Participant
    December 13, 2010

    As a kludge ...

    If you have an "Send page by email..." option on your "Page" menu, and click that, a blank email message with the PDF as an attachment *may* be created, depending on your email tool. You may well be able to save that attachment!