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M
mpbrais
Participant
August 25, 2021
Answered

Cannot print from Reader

  • August 25, 2021
  • 1 reply
  • 1884 views

I cannot print from Adober Reader DC (version 21-00520060). The printer tries to print from the wrong tray (envelopes vs letter), there is no printing despite pushing paper out until the tray is empty.

If I print from Firefox or Outlook, the printing is normal.

My printer is a HP Officejet Pro 8600 and the HP diagnostic tools have not found anything wrong.

My Windows 10 is up-to-date.

Can you help?

Thanks.

    This topic has been closed for replies.
    Correct answer Amal.

    Hello Amal,

     

    I was able to print one page from a .pdf document on Reader after doing the Repair.

     

    But when I tried to print my 56 page document, either the whole document or only the first 2 pages, the problem recurred: Reader is sending the print job to the wrong tray (which is now empty), so no printing occurs.

     

    I have again been successful in printing from other programs: Office 365, Firefox. No dificulty. Normal printing from tray 2 (letter paper).

     

    I have reset preferences: no improvement.

     

    I have uninstalled and reinstalled the firmware and drivers for my HP Officejet 8600: no change in printing from Reader.

     

    I have checked your help page and followed all the instructions: no difference.

     

    Do you have any other suggestion?

     

    Thanks,

     

    Maurice


    Hi there

     

    We are sorry to hear that the issue still exists. Please chekout the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat/acrobat-pro-xi-using-the-wrong-print-tray/m-p/9896759 and see if that works.

     

    Regards

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 26, 2021

    Hi mpbrais

     

    Hope you are doing well and sorry for the trouble. As described you cannot print from Adobe Reader DC (version 21-00520060). The printer tries to print from the wrong tray.

     

    Please try to repair the installation from the help menu (Win Only) and reboot the computer and see if that works.

     

    Also, try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Also check for any missing/pending update for the printer driver and firmware and try updating it. You may also try to remove the printer driver , reboot the computer and reinstall the driver form the manufacturer web site.

     

    Also try to create a new test user profile with full admin rights in Windows and try using the application there.

     

    You may also check the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

     

    Regards

    Amal

    M
    mpbraisAuthor
    Participant
    August 26, 2021

    Hello Amal,

     

    Thanks for you input.

     

    I tried your 1st solution, Repair Adobe Reader. It worked.

     

    I did not have to reboot the computer, nor did I have to try your other suggestions.

     

    Thanks again,

     

    Maurice

    M
    mpbraisAuthor
    Participant
    August 26, 2021

    Hello Amal,

     

    I was able to print one page from a .pdf document on Reader after doing the Repair.

     

    But when I tried to print my 56 page document, either the whole document or only the first 2 pages, the problem recurred: Reader is sending the print job to the wrong tray (which is now empty), so no printing occurs.

     

    I have again been successful in printing from other programs: Office 365, Firefox. No dificulty. Normal printing from tray 2 (letter paper).

     

    I have reset preferences: no improvement.

     

    I have uninstalled and reinstalled the firmware and drivers for my HP Officejet 8600: no change in printing from Reader.

     

    I have checked your help page and followed all the instructions: no difference.

     

    Do you have any other suggestion?

     

    Thanks,

     

    Maurice

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