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Participating Frequently
July 17, 2009
Question

Document could not be printed

  • July 17, 2009
  • 79 replies
  • 769802 views

Unable to print numerous different PDFs from a corporate website. Each file has similar header, images, length, appearance. Opening the files online I receive the message "Insufficient data for an image" but the images do appear after I scroll down a bit. They disappear if I scroll up again.  Try to print and this message appears " Document could not be printed". I have tried saving and reopening in Reader 9.1, also printing to file and printing as an image. Nothing works. I think the two issues are connected.  I have seen similar discussions on this and other forums but they seem to lead nowhere.  Can anyone help please?

    This topic has been closed for replies.

    79 replies

    Participant
    September 12, 2012

    We may face this issue if any third party PDF printers (Any printers apart from Adobe) are installed as well, try removing them all and check.


    If you do not have any third party PDF printers installed try following the below steps.

    1. Click on Start > type Services.msc and open the Services window.
         In the Services window choose to Start the " Printer Spooler"  service, if it is already started choose to restart it and then try printing.
        If you still face the same issue, follow Step 2.
    2. Check if the application is updated, if not launch the application and then click on Help > Check for Updates.

    3. If Step 2 does not help re-install the application.

    Participant
    March 29, 2012

    Same problem here.

    But we could fix it:

    please check the security settings for the folder %programfiles%\Adobe\Adobe Reader 10.0\Resource\CMap

    the correct security settings for this folder should be:

         Everyone: read and execute

         SYSTEM: Full control

         Administrators: read and execute

    This worked for us.

    Participant
    March 9, 2012

    Foxit Fixed it for me

    Participant
    February 22, 2012

    We also experienced this problem on Adobe X, printing to one of our Engineering plotters, an HP Designjet 4000. We didn't have the problem under Adobe Reader, but when we installed the full version of Acrobat X, documents would no longer print on the Arch D paper roll we use for this plotter. I tried updating both Adobe and the HP DJ4000 driver to no avail. What finally worked for us was to  turn off the "Auto Portrait/Landscape" option in the Adobe print properties setup. We found that by manually selecting "landscape" mode the document would print successfully. I hope this helps others.

    Participant
    January 4, 2012

    I have uninstalled 10 and reinstalled 8. I can now print PDF's, although I do have to take extra steps now that I didn't have to prior to installing 10. There is obviously a problem with 10 and it is unfortunate that Adobe won't respond. It is also annoying that I've taken the time to come to the forum, search, revisit, etc., and no one from Adobe answered the questions I had - regarding the printing issue as well as the weirdness of the files.

    Claudio González
    Legend
    January 4, 2012

    This is a user to user forum, not a way of contacting Adobe...

    Participant
    November 14, 2011

    I have an identical problem as the TS.

    I think the cause of my problem is that the PDF has been edited with CutePDF Pro. After adding form fields and check boxes, I have not been able to print the document anymore. The messages are the same as the ones that have been discussed here.

    For as far as I have been able to read in this thread, there is no solution for this... :-( Or am I missing something?

    Some more information:

    Windows 7 Professional x64

    Fresh installation of Adobe Reader X

    HP LaserJet 5200n

    Drivers: UPD PCL5 and PCL6. Dedicated driver for this printer, also does not work.

    I've printed the document without the form fields without any problems, but as soon as I edited it with CutePDF Pro, things go wrong.

    Thanks!

    Participant
    October 28, 2011

    I followed everything everyone suggested including

    -Re-installing

    -Change document properties

    -Printing as image

    -Did not install Foxit because that seemed like a band-aid solution

    Found something that worked for me, so passing it along:

    Stopping & restarting the Print Spooler local windows service. Worked for me on Windows7 x64.

    (Also Rebooting helped.  "Have you tried turning it off and on again?")

    Participant
    September 8, 2011

    Just wanted to add in my 2¢. I found that the edition that was opening PDF's was in fact not adobe reader X but was adobe reader 8, and that installation was messed up. I had installed X but it had not taken over control of PDF files for some reason. Adobe 8 was not in my add/remove programs list or anywhere I could find for that matter. I found out when going to "Help" and noticed it said "about adobe reader 8".

    If you dont know how to set the default program for a file type, here are the steps for Win XP.

    1)Find a file of the type you intend to set (in this case .PDF)

    2)Right click on the file

    3)Click properties

    4)In the window that opens, click on the "Change..." button

    5)In the window that opens there should be a list of various programs. You want to select "Adobe Reader"

    6)Make sure the box in the bottom is checked that says "Always use the selected..."

    7)Click OK, Click ok, try to reopen and print.

    Hope that helps.

    Participant
    August 25, 2011

    We had the same experience with printing PDF documents.The message said "Document could not be printed" followed by

    "no pages were selected". Thanks to the suggestion regarding free download of Foxit PDF Reader from your forum, the problem was

    totally eliminated and hopefully never to return.

    Participant
    September 6, 2011

    I am indebted to Geriseke for giving me the answer to my problem, But I have to said that I found my book wrote in Words, so I don't need to change my electronic book. Thank you very much.

    Date: Thu, 25 Aug 2011 09:16:38 -0600

    From: forums@adobe.com

    To: rjchurion@hotmail.com

    Subject: Document could not be printed

    We had the same experience with printing PDF documents.The message said "Document could not be printed" followed by

    "no pages were selected". Thanks to the suggestion regarding free download of Foxit PDF Reader from your forum, the problem was

    totally eliminated and hopefully never to return.

    >

    Participant
    August 19, 2011

    All of these answers are complete hogwash.  I've tried every single one of them.  This whole problem for me began last week when another person in the office couldn't print a particular PDF.  I ended up having the same problem.

    I don't have any network problems and no problems printing any other kind of document to my printer.  The problem is Adobe, and a bug in their program.  This is infuriating.  Makes me never want to use an Adobe product again.

    lesyeux
    Participating Frequently
    September 8, 2011

    Windows 7 32 bits

    Adobe Reader X 10.1.0

    PDF/X-1a:2001 file created by Adobe Illustrator CS4 via Adobe PDF Printer on Mac OS X Leopard (Postscript + Distiller => PDF). There is absolutely no problem with this file checked by Acrobat Pro !!!!

    Impossible to print on Windows 7. No problem on Mac OS X. No problem with other pdf apps.

    I solve the problem today by unchecking the "Enable Protected Mode at startup" in Adobe Reader preferences + restart the application.

    Edition » Preferences » General

    Unecheck "Enable Protected Mode at startup"* and restart Adobe Reader

    * I translated that from French, not sure…

    Participant
    September 8, 2011

    Date: Thu, 8 Sep 2011 05:27:29 -0600

    From: forums@adobe.com

    To: akmsafiullah@live.com

    Subject: Re: Document could not be printed

    Windows 7 32 bits

    Adobe Reader X 10.1.0

    PDF/X-1a:2001 file created by Adobe Illustrator CS4 via Adobe PDF Printer on Mac OS X Leopard (Postscript + Distiller => PDF). There is absolutely no problem with this file checked by Acrobat Pro !!!!

    Impossible to print on Windows 7. No problem on Mac OS X. No problem with other pdf apps.

    I solve the problem today by unchecking the "Enable Protected Mode at startup" in Adobe Reader preferences + restart the application.

    Edition » Preferences » General

    Unecheck "Enable Protected Mode at startup" and restart Adobe Reader

    >