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hefame_optica
hefame_optica
Participant
May 16, 2019
Answered

Error 103 103 when embebed

  • May 16, 2019
  • 11 replies
  • 51162 views

Hi.

Since last update (2019.012.20034) when an app try to open a pdf embebed into the own aplication (p.e. SAP) an error 103.103 is launched and no pdf is viewed.

Version Acrobat 2019.010.20099 works fine.

We disabled security enhancement but it's sill failing. When disabled acrobat extension in internet explorer, it works in most applications, opening the acrobat reader, but not working 100%

We disabled the acrobat update service but it's still updating (for example, when we open a pdf from internet explorer, acrobat updates itself)

Thanks.

This topic has been closed for replies.
Correct answer AnandSri

Hi All,

Acrobat and Reader DC version 19.012.20035(Windows Only) is available with the fix for the issue, please install the latest update from help menu>select check for updates. For detailed information about the release, you may refer to the article 19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine and check.

let us know if you experience any issue.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

11 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
June 13, 2019

Hi All,

Acrobat and Reader DC version 19.012.20035(Windows Only) is available with the fix for the issue, please install the latest update from help menu>select check for updates. For detailed information about the release, you may refer to the article 19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine and check.

let us know if you experience any issue.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

    Roberto1986
    Roberto1986
    Participant
    November 11, 2021

    Hi, i've the same problem 2 years later... There is another "known incompatibility"?

    R
    roberta34585401
    Participant
    June 6, 2019

    Same in our organization. With 19.012.20034 IE crashes whn opening PDF

    Getting

    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.14393.2007</Data>
    <Data>5a49bd19</Data>
    <Data>AcroPDFImpl.dll</Data>
    <Data>19.12.20034.1161</Data>
    <Data>5ccb9a8a</Data>
    <Data>c0000005</Data>
    <Data>00033d34</Data>
    <Data>1acc</Data>
    <Data>01d51a9416e3545c</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll</Data>
    <Data>fd4c1d65-f000-48c3-8d5f-2eccb7d887e7</Data>
    <Data />
    <Data />
    </EventData>
    </Event>

    Enabling "protective mode" didn´t work for us.

    Reverting back to 19.010.20099 fixes the problem for us at the moment

    soumik011
    Adobe Employee
    soumik011
    Adobe Employee
    May 30, 2019

    Hi All,

    We are working on a fix for this issue and the same will be released in upcoming Acrobat Reader update. As a workaround we would suggest you to ‘Enable’ Protected Mode in Reader.

    Steps:-

    1) Launch Adobe Reader

    2) Open "Edit -> Preferences" and select "Security (Enhanced)"

    3) Tick the setting "Enable Protected Mode at startup"

    4) Relaunch application

    If the setting is disabled through GPO, please contact your IT Administrator to provide an update accordingly.

    Regards

    Soumik

    L
    LuxNewham
    Participant
    May 30, 2019

    Thank you Soumik for the update.

    Apparently enabling Protected mode breaks printing.  Do you have any ETA on this fix?

    Also users with large size (79mb) PDF file experiencing freezing when scrolling.  This also started after 2019.012.20034 update.

    Are you aware of this?

    Many thanks

    Lux

    A
    Anonymous
    May 22, 2019

    We also seem to be having the same issue since Reader update

    soumik011
    Adobe Employee
    soumik011
    Adobe Employee
    May 21, 2019

    Hello eveyone,

    We are directly working with one of user facing this issue. We will get back on this as soon as we have an update/fix.

    Regards

    Soumik

      L
      LuxNewham
      Participant
      May 23, 2019

      We are also experiencing the same issue since Adobe Reader DC updated with 2019.012.20034.  Please let us know as soon as you have a resolution.

        1212john
        1212john
        Participant
        May 20, 2019

        We have reset IE but the problem comes back the same day.

        jodyg23182475
        jodyg23182475
        Participant
        May 20, 2019

        We have found that deleting all history, and files from IE (RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 4351) and then resetting IE to defaults (rundll32.exe inetcpl.cpl ResetIEtoDefaults) cleared all issues for us.  I scripted both of these functions to run as a login script and have had no issues since.

        R
        ralfh72798768
        Participant
        May 21, 2019

        Hello soumik011

        cann you pls explane your script or list it.

        We have problems with the user interaction with "rundll32.exe inetcpl.cpl ResetIEtoDefaults". Is there a way to cancel the user interaction?

        best regards

        Ralle

        jodyg23182475
        jodyg23182475
        Participant
        May 21, 2019

        Run this as a VBScript:

        'IE Reset Automation

        Set objAP = CreateObject("wscript.shell")

        objAP.Run "rundll32.exe inetcpl.cpl ResetIEtoDefaults"

        wscript.sleep 1000

        objAP.AppActivate "Reset Internet Explorer Settings"

        objAP.SendKeys "%p", True

        wscript.sleep 1000

        If objAP.AppActivate("Reset Internet Explorer Settings") Then objAP.SendKeys "%r"

        wscript.sleep 2000

        If objAP.AppActivate("Reset Internet Explorer Settings") Then objAP.SendKeys "%c"

        wscript.sleep 2000

        If objAP.AppActivate("Reset Internet Explorer Settings") Then objAP.SendKeys "%c"

          C
          chrish76956468
          Participant
          May 20, 2019

          Can confirm that this 2019.012.20034 update breaks ie11 32-bit plug-in when protected mode is set to OFF.

          Setting it on it will work, but then you get the bug where lots of sites can't print

            1212john
            1212john
            Participant
            May 17, 2019

            Seeing same error also.

            We need answers! Seems with bprotectedmode reg key set to 1 it works but then printing is having a problem so 1 fix creates another problem.

            A
            andreaso51641770
            Participant
            May 20, 2019

            we´ve got the same problem with embedded PDFs in IE11 (Terminalserver 2008 R2 with ProtectedModes disabled through gpo) Problem started with last update of adobe reader dc (2019.012.20034)

              jodyg23182475
              jodyg23182475
              Participant
              May 17, 2019

              We are also seeing the same issue.

              OS: Windows 7 and Windows 10

              Adobe Reader DC 2019.012.20034

              When trying to view PDF's within our HIS software, we only see grey screen and then get the 103:103 error.  Windows event logs show:

              Faulting application name: cptermwx.exe, version: 1.20.7.4, time stamp: 0x5b9abe0c

              Faulting module name: AcroPDFImpl.dll_unloaded, version: 0.0.0.0, time stamp: 0x5ccb9a8a

              Exception code: 0xc0000005

              Fault offset: 0x60cfd489

              Faulting process id: 0x25a0

              Faulting application start time: 0x01d50b4d9e150bc7

              Faulting application path: C:\cpsi\bin\marshso.cpsinet.com\cptermwx.exe

              Faulting module path: AcroPDFImpl.dll

              Report Id: 09969284-7741-11e9-af86-2c27d74857ec

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