Participant

Question

Error Message "Adobe Reader could not open...

Forum|Forum|13 years ago
August 16, 2012
10 replies
380552 views

I use my Adobe Acrobat Pro V10.1.3 print to the Adobe PDF printer to create all kinds of pdf files. One of my receipiants who gets these documents as e-mail attachments, gets the following error message when attempting to open those files:

"Adobe Reader could not open … because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)."

This error message makes no sense to me, How can this be fixed?

Thanks in advance.

This topic has been closed for replies.

F

Farzaneh37613808foyw

Participant

Dit psf heeft eero kan je helpen?

Meenakshi Negi

Community Manager

Hi Farzaneh37613808foyw,

Thank you for reaching out.

Please let us know if you are experiencing a similar issue.

If yes, let us know if it happens with a particular file or with multiple files.

Share the PDF with us so we can check it on our end.

Let us know if you are referring to something else.

Thanks,

Meenakshi

D

Daniel22546520adrh

Participant

This issue for us was caused by the user not being logged into Onedrive.

This meant that the file she selected from her Synced Folder was not downloaded to her computer.
She of course then sent the attachment by email which would have been just a Skeleton version of the file.
Once we logged into Onedrive and downloaded those files we were able to send and open them again with no issues so check that OneDrive is indeed running folks.

G

Gc22707863jvy5

Participant

WOW ADOBE
You really are an overpriced subpar brand. I lost 250 Gigabytes on DATA in PDF form.
No need to reply. I didn't email or receive email. Straight up work that I transferred from my PC to an External drive.

I've seen it's years and you still don't fix the problem. WHAT YOU OFFER IS FALSE ADVERTISING and a SCAM.

glad there are many other options out there.

T

Test Screen Name

Legend

Gc, The funny thing is, I thought this discussion was about Acrobat Reader (Adobe Reader) and that's FREE. Maybe that still feels overpriced to you... or maybe someone's scammed you into paying for free stuff... Anyway, if you don't keep a backup you are the author of your own misfortune, in my opinion (for which there is also no charge).

I

iliaspan

Participant

I had same problem: adobe "there was an error oening .. access denied etc"

copy the file to my Docs

and opens

because the PATH I SAVED THE FILE WAS TOOO LONG....

A

Akmal5CBA

Participant

Easy. Just go to https://www.freepdfconvert.com/#cid=d043a51f2627ffc8d6c6f5f3a00a9dea and convert your file that wrote 'for example, it was sent as an email attachment and wasn’t correctly decoded.'

SEE?

J

Joachim Oduong

Participant

To me this looks like you dont have access rights to the file.

Highly likely you are tryng to access the file with an email adress that has not been granted access or you are trying access a file from an FTP server which you dont have access rights to.

shawnm58048741

Participant

Simple solution first:

Check your scanner to make sure it isn't compressing the files too much for Adobe to open. I had the same issue and noticed that the file size was 0 kb. Rescanning at low compression resolved the issue.

Complex solution: If you are sharing your data folder across a network, log into your server, open the Quickbooks Database Server Manager and rescan your data folder. If that doesn't work, browse to the attachments folder and add it to the folder list. You should have something like this displayed in the folder list:

C:\Program Files (x86)\Quickbooks 2018\Quickbooks Data

C:\Program Files (x86)\Quickbooks 2018\Quickbooks Data\Attach

P

piyushs73123212

Participant

Hi I am also facing the same Problem
While Opening the Doc

"Adobe Reader could not open … because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)."

Tried updating the Adobe Reader, uninstall and reinstall it

Also Tried to make it default, Still not working7

Its happen after the Adobe Updates, so did System Restore that doesn't fix the problem

Please let me know the steps to resolve this issue.

Meenakshi Negi

Community Manager

Hi piyushs73123212,

Sorry for the delay in response.

Please try the steps provided in this help link: Resolve damaged document error when opening PDF files

Are you experiencing this issue with particular file?

If you get this file through e-mail, try the work around provided in second reply above.

Regards,

Meenakshi

J

jeremiahlandi

Participant

Hi meenakshin83966505 and atir.husain,

I just wanted to ask. Did you guys recreate the issue and try to resolve the steps that you provided? It would be of immense help to the user base if the answer was better than "turn off your computer and turn it on again"; also it would show that you had a clear grasp of the situation and weren't just trying to poop post replies to build fake internet points.

I think what a lot of users are struggling within this thread needs to be resolved by an experienced IT support specialist and needs a decent explanation on what causes the issue in transfer (because this is experience across multiple digital transportation methods). Maybe a tech support level 3 instead of a 1, but I will leave that to Adobe to solve out their own level of support.

I would assume that if someone is having trouble opening a PDF, they are not going to be able to use the registry editor to modify the key you are suggesting. Also, the steps that are in that link are rubbish and I would find it hard to believe that those given to a novice home user could recreate without a large amount of Googling.

Have a great day!

P.S. I should mention I don't think this actually ever got resolved. If you come across this thread (I have tried multiple threads); I would just suggest having the user resave the PDF and send it to you again.

J

James0816

Participant

Same issue. I have reinstalled Reader (three different versions). I have ran the repair option. Each time I try to print, I get this message.

Hopefully someone can advise as to a fix.

S

ssltech1

Participant

We have been having the same issue since 14/11/11 and thats not a typo

But is intermittent, some PDF's show as corrupt when some users try to open them but if they send the file to another user it can be opened.

Hopefully they find fix, I've been in communication with Ricoh and adobe to solve this and still no wiser to a solution.

T

Taf_man

Participant

I am also getting the same and have tried loading Adobe Digital Editions 2.0 Installers and Adobe Digital Editions (EPUB) but still fails.

Help!!!!!

pwillener

Legend

E-mail attachments often get damaged during the transport; this is a very common occurrence.

Ways around it:

upload the document to a server (your own server, or Dropbox, Adobe Sendnow, Google Docs, ...), then send the recipient the link
put the document into a ZIP or other archive file before sending it

A

atir.husain

Adobe Employee

Try updating Acrobat to latest version i.e. 10.1.4. Goto Help -> Check for updates from Acrobat to update.

If this does not solve the problem, please provide the following information.

1) Which OS are you using?

2) What version of adobe reader is receipiant is using to open the fie?

2) What are the exact steps to reproduce the issue?

3) If you are using outlook to send the pdf what is version of MS Office installed?

4) If possible, can you please share a sample pdf for which this issue is happening?

Thanks

M

Munir5FD4

Participant

Hey i had the same problem where it said it couldn't openthe file when i was trying to open a minecraft plugin heres the file https://www.curseforge.com/minecraft/bukkit-plugins/worldedit/download .

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