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ursk9224845
Participant
November 21, 2017
Answered

Error Message: Failure to connect to DDE server?

  • November 21, 2017
  • 2 replies
  • 10210 views

I run Windows 10.  uses Acrobat DC for about a year, today, hade a repair session with MS Office 365 support,  Now Acrobat dose not open any more.  Error: failed to connect to DDE server.  What is the fix?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Ursk,

    We apologize for the inconvenience caused, as per the description above, you are getting an error message "Failure to connect to DDE Server", Is that correct?

    Please try the troubleshooting steps provided below:

    1) Make sure that the application is not open to the Task Manager.

    • Go to the Task Manager by pressing Ctrl+Alt+Del.
    • Go to the processes in Task Manager.
    • End all processes related to Acrobat.
    • Restart the computer.
    • Launch Acrobat again.

    2) Repair the application. Open Acrobat and navigate to Help menu > Repair installation.

    3) Check the file association on your system.

    If the issue persists, please share the following details:

    • You machine configuration (OS and machine specification details).
    • Is it Acrobat or Reader installed, check from Help menu > About Adobe Acrobat/Reader?
    • Dot version of Acrobat/Reader installed, check from Help menu > About Adobe Acrobat/Reader.

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 22, 2017

    The updates in Adobe Reader DC is set up for continuous updating. You can modify those settings via Adobe Customization Wizard DC or with the Windows Registry.

    For the Windows Registry settings, you may refer Windows Updates  Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html?zoom_highlight=updates#idkeyname_1_20396

    - Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    November 21, 2017

    Hello Ursk,

    We apologize for the inconvenience caused, as per the description above, you are getting an error message "Failure to connect to DDE Server", Is that correct?

    Please try the troubleshooting steps provided below:

    1) Make sure that the application is not open to the Task Manager.

    • Go to the Task Manager by pressing Ctrl+Alt+Del.
    • Go to the processes in Task Manager.
    • End all processes related to Acrobat.
    • Restart the computer.
    • Launch Acrobat again.

    2) Repair the application. Open Acrobat and navigate to Help menu > Repair installation.

    3) Check the file association on your system.

    If the issue persists, please share the following details:

    • You machine configuration (OS and machine specification details).
    • Is it Acrobat or Reader installed, check from Help menu > About Adobe Acrobat/Reader?
    • Dot version of Acrobat/Reader installed, check from Help menu > About Adobe Acrobat/Reader.

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    U
    ursk9224845Author
    Participant
    November 21, 2017

    Hi Anand Sri

    Thank you for your instruction how to fix: fatal error…

    It worked.

    One other issue with Adobe Acrobat Reader DC. Rev: 18.009.20044

    I am a lot on metered connections.  Updates can and do require a lot of large data to be downloaded.  Not desired on metered connections.

    How can I disable Auto Update for your product?

    Current OS:  Windows 10 and Office 365

    I look forward to hear back from you.

    Urs Kissling

    [personal info removed by Moderator: Email and Phone number]

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