File opens as blank pages

When I scan a document into Acrobat Reader, then send scanned document as an attachment in a Gmail email to a company, the document opens as blank pages.  I can send the same file to myself and all appears normal.  I resolved the issue by converting the pages into jpg files and sending.  This has happened at least 2 or three times in the past year (same company).  I print the original document, then physically sign the document, scan and send.  I am using the latest version, 22.002.20191, sending as an attachment using Gmail.  Any suggestions?