Grey Screen in IE 11 after newest DC update

Forum|Forum|9 years ago
October 13, 2016
38 replies
86413 views

After the newest Adobe Reader DC update Version 2015.020.20039, my users keep getting a grey screen when opening a PDF in the browser. I have uninstalled and reinstalled the product and it still happens. The only way around is to uninstall and download an older version of Reader. Is anyone else getting this issue? I keep getting calls from more and more users and when I check, sure enough Adobe Reader was just updated. I need this resolved as soon as possible. It worked just find before the update. Thanks!

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ITRedVision

Participant

We too can confirm this is happening since the latest update a few days ago. We do business with thousands of people, plus we have our several hundred employees, and many of them are complaining of the problem since the update. Many are working fine though with the update. So far, we found the easy work around is to simply disable the Adobe PDF Reader add-on for Internet Explorer.

The issue seems to be very random on whom it affects. I tested a Windows 10 workstation with Adobe Acrobat Reader DC 11, fully updated, and running Internet Explorer 11. It fails to open a PDF file beyond the first one. Just a gray window where the PDF should be. With the add-on disabled, it works fine (it opens directly in Reader instead of using Internet Explorer of course). I've tested with another Windows 10 workstation, same setup, same version of IE 11 and Reader, and everything works just fine with the add-on enabled. Our clients are reporting similar situations, and reporting that it isn't just with our websites but with other websites too.

In short, the recent update has broken the Adobe PDF Reader add-on for Internet Explorer on random workstations, and the workaround for now is to disable it.

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sean2016

Participant

We are experiencing similar problems with Adobe Reader DC in IE11. Our workaround, which is not acceptable to many of our clients is to open reader outside the browser. Please advice with a better solution. Thanks!

RXRDAuthor

Participant

Yes it does work this way, unfortunately this would pretty much bring production to a halt due to the extra steps involved. Thank you

Swenny27

Participating Frequently

RXRD,

Can you clarify what steps you tried when you said "Yes it does work this way, unfortunately this would pretty much bring production to a halt due to the extra steps involved. Thank you"?

I think that will help quite a bit

erikd-omnique

Participant

All of our printing for an online app is done via reader and we are getting a lot of calls. We have tried repair, remove and re-load, closing of the browser, re-booting with no help. We are seeing this affect IE11 but not any other browser. Please help!

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Anonymous

We are also having problems with the gray screen. We have received many calls from our customers reporting the same issue. Please advise how to resolve this issue ASAP!

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2SysPMS

Participant

We also have this problem. Chrome is hopefully a good alternative, but a fix pushed out from Adobe would be better!

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Anonymous

We also have received a bunch of calls from our customers about this starting yesterday. Please keep us informed.

Thanks

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harria86255500

Participant

Hi,

Any help on this one. We are receiving a lot of complaints from our customers about this issue.

Best regards

Harri

RXRDAuthor

Participant

I've already tried a everything from that link including a repair install. There is no error message, the screen just opens grey. do to our process it will be very counterproductive to open PDF's in the program and not the browser. We are using Win 7. Thank you