Incomplete Refund: Adobe confirmed 4 charges to be refunded, but only 3 were processed

Hi everyone,

I’m reaching out because I’m facing an issue with a refund that wasn't fully processed. I signed up for a free trial and cancelled it on time. However, I was still charged 4 times (equivalent to two months of service).

I contacted customer support, and they confirmed via email that all 4 charges would be refunded. To my surprise, I have only received 3 of those refunds. When I contacted support again regarding the missing 4th payment, they claimed they "never received the payment," even though I have an official email from Adobe stating they would refund all 4 transactions.

I have my bank statements proving the money was taken and the confirmation email from Adobe. Does anyone know how I can escalate this to a billing supervisor or a specialized department?

Thank you for your help.