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winsontan
winsontan
Participant
December 20, 2017
Question

pdf file believe to open in the background but could not be found.

  • December 20, 2017
  • 1 reply
  • 1625 views

This is a strange problem. When I first launch the Acrobat Reader apps successfully through desktop shortcut icon, opening all pdf file is ok. But once I closed the apps. I can't open any pdf file at all, can't re-launch the app from desktop icon too. It seem like it's running in the background somewhere but window task manager doesn't show that Acrobat Reader is running anywhere. Have to re-start the PC in order to launch it successfully again. What could be wrong? Can a tech remotely login to help?

    This topic has been closed for replies.

    1 reply

    mcsousah
    mcsousah
    Participating Frequently
    December 20, 2017

    Hi

    it doesn't seam it's a problem because of Adobe installation or how it works. i think it's related to MS-Windows, try to uninstall the Acrobat Reader and reinstall it.

    Thanks

    winsontan
    winsontanAuthor
    Participant
    December 21, 2017

    I've already did that for several time, the problem keep coming back again. Is there any technical helpline which I can call to arrange for remote login to troubleshoot this problem?

    mcsousah
    mcsousah
    Participating Frequently
    December 21, 2017

    Unfortunately, the chat support is not available for the Acrobat Reader or any app under "Free Adobe apps" category, unless you go to different category!

    Free Adobe apps are eligible only for community support.

    If you continue, we can help route you to the best community to help solve your issue.

    Contact Customer Care

    i suggest to find if there is any update for the running OS if you are not looking for the format option.

    Thanks,

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