Cynthia27100405zuub

New Participant

Question

program will not install - keep getting, "Upgrade Status - installing. Thanks for your patience"

Forum|Forum|3 years ago
November 13, 2022
4 replies
15226 views

The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."

Any suggestsions on how to fix?

Download and install

Simna3586740044fl

New Participant

This same issue effecting me to past 3 days ..(

The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."

Any suggestsions on how to fix?

Community Manager

Community Manager

Hi @Simna3586740044fl,

Thanks for writing in!

Have you tried the steps mentioned above? That should help you in getting the installation issue fixed.

-Souvik

Simon33667950vmi0

New Participant

I'm having the same issue. I've followed the same steps and it still doesn't work. If I don't sort it soon I'll cancel my subscription as I'm not paying for a product I can't use

Community Manager

Community Manager

Hi @Simon33667950vmi0 @Simna3586740044fl,

Sorry for the experience! Would you mind sharing a screen recording of the situation for better understanding and assistance?

-Souvik

Simna3586740044fl

New Participant

now adobe is edittable and working after 3 days ...
thank you for your consideration
Warm Regards,

Simna K P
[PII removed by moderator]

Dubravko28209403h8su

New Participant

I had the same thing happen. Then I used the suggestion to sign out of all Adobe products and realized that I had been using the Rear unde an Adobe ID different from the one under which I purchaed the Pro. Whan I logged out and then logged in using the the coorect Adobe ID, everything was just fine. Great product, BTW.

Community Manager

Community Manager

Hi @Cynthia27100405zuub,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

Hope this helps.

-Souvik.

Inder25962329vi4r

New Participant

Do you really expect us to pay for a "premium" version and then have to go through this ridiculous process?

Kristina32457281wf5t

New Participant

I agree! This is UNACCEPTABLE!